I manage and maintain the fleet at Riide Holdings Inc., the largest and most diverse transportation fleet in Saskatoon and Saskatchewan.My responsibilities include:• Overseeing the hiring, training, and retaining of drivers.• Overseeing the paperwork and maintenance of Company vehicles• Managing the fleet finances and collections.• Maintenance of electronics equipment of the fleet.• Resolving customer complaints• Provide driver support.

• Taking calls and resolving driver/customer complaints• Communication with police, and other company dispatches

• Manage Company finances and budget• Manage multiple teams in multiple locations.• Hiring and management of administrative personable• Corporate relations and media relations

Successfully completed Not for Profit Events*Under ground Soccer Fest 2012: Soccer tournament Dhaka*Project Believe In Giving 2012 : Winter clothes donation Dhaka*Project Believe In Giving 2013 : Winter clothes donation Dhaka - Kurigram*Project Believe In Giving 2015 : Winter clothes donation Saskatoon - Dhaka - Sonargaon*Project Believe In Giving 2020 : Winter clothes donation Saskatoon - Dhaka - Kurigram*Project Believe In Giving 2021 : Winter clothes donation Saskatoon - Dhaka - Kishoreganj - Savar - Comilla

• Shadowing the in-house software developer.• Working with the code base of company software applications.

My responsibilities include training staff, solving problems of on duty staff, address customer complaints, and change and install hardware etc. I have been fortunate enough to be the 1st and only dispatcher to take calls and manage an office from overseas.

I joined the dispatch team at comfort cab in 2016. My responsibilities as a dispatcher are to take customer calls, handle client complaints, mange company resources, keep wait times to a minimum, and most importantly to give a profession customer service experience.