Muntasir Khan Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Effectively liaise with internal stakeholders – Sales, Purchasing, Procurement and Trade Advantageteams getting to the source of any issues that may impact the client to ensure a high level ofcustomer satisfaction. - Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures.- Manage the relationship with clients and process paperwork and documents ensuring they meet the Financiers… Show more Effectively liaise with internal stakeholders – Sales, Purchasing, Procurement and Trade Advantageteams getting to the source of any issues that may impact the client to ensure a high level ofcustomer satisfaction. - Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures.- Manage the relationship with clients and process paperwork and documents ensuring they meet the Financiers requirements.- Manage internal reports on outstanding deliveries as directed, continually review, assess and follow up overdue/outstanding orders. Show less

Worked for the delivery of business registration services to improve the client experience by - Streamlined the services i.e. making the registry transaction more efficient. - Assisted to reduce red tape by helping clients to meet their business registry obligations.- Secured access to data and improve the data quality so that clients have trusted access to valuable information.

Sydney, Australia & New York, United States

Lead multimillion dollar divestiture project to transition systems per business requirements as project leader and lean Six Sigma Data Specialist consultant. Major responsibilities involve transition and new development of applications/databases in Google/AWS Cloud Platform, ensuring data access control & migration management for relevant stakeholders during day one and post day one engagement. - Developed new migration tools and provided recommendations for improving the migration… Show more Lead multimillion dollar divestiture project to transition systems per business requirements as project leader and lean Six Sigma Data Specialist consultant. Major responsibilities involve transition and new development of applications/databases in Google/AWS Cloud Platform, ensuring data access control & migration management for relevant stakeholders during day one and post day one engagement. - Developed new migration tools and provided recommendations for improving the migration process.- Implemented procurement management planning and execution, financial monitoring and control of the contracts, ensuring quality compliance is maintained and the organization's targets & objectives are achieved.- Performed data migrations from any third party IP database into the SQL Server in a timely and accurate manner with an open source ETL tool.- Conducted requirement analysis through business traceability analysis, developed requirement traceability matrix (RTM), bottom up analysis, cost benefit analysis, process mapping to capture current state and future state design through Value Stream Mapping (VSM), identified key Non Valued Added (NVA) activities, established baseline. - Developed and managed business alliances with key internal/external suppliers. Ensured legal schedule, cost and contractual compliance on significant multi-year engagements. Oversaw a 3 year outsourcing contract with fiscal spending of $10-15M with 200 open Statements of Works. Concurrently managed multiple other supplier contracts with spend totaling over $20M.- Applied Six Sigma methodology for increasing company procurement savings and utilization initiatives across several business divisions.- Investigated current state of Incident and Change Management by identifying pain points and designed end-state with implementation plan, including operational scenarios (processes, models, rules, use cases, policies, plans and solutions with success criteria). Show less

United States

Improved timeliness and quality of key strategic outsourcing processes as project leader and Lean Six Sigma consultant. Process improvement/IT tool deployment and system integration projects on middleware applications/databases/servers.- Implemented project statement of work, strong project management practices (estimating, planning, time management, cost management, issue management, risk management, change request management, and decision tracking) and contribute to standard client… Show more Improved timeliness and quality of key strategic outsourcing processes as project leader and Lean Six Sigma consultant. Process improvement/IT tool deployment and system integration projects on middleware applications/databases/servers.- Implemented project statement of work, strong project management practices (estimating, planning, time management, cost management, issue management, risk management, change request management, and decision tracking) and contribute to standard client implementation methodologies and management best practices focus in solution design, proposal, and transition of mega contract opportunities.- Gained senior executive sponsor (GM, VP, and Director) support of recommendations through regular project status meetings and presentations.- Worked directly with service line managers/leads/SMEs of their assigned pool(s) to help drive program and changes daily: Operating Systems – diagnostics, frequent reviews, improvements, end state design; Management Systems – metrics baselines, new metrics needed and development, review, execution; Visual Management – participated as expert support during huddle and cadence meetings.- Successfully reduced 25 to 35% cycle time of the processes for multiple accounts and improved customer satisfaction. Show less

Raleigh-Durham, North Carolina Area, United States

Implemented high quality and cost efficient end to end delivery of IT infrastructure services to external customers as well as promoting the continuous improvement of productivity, service quality and customer satisfaction. - Managed all aspects of eBusiness web hosting support for 500+ customers at United States Server Farms/Data Center. -… Show more Implemented high quality and cost efficient end to end delivery of IT infrastructure services to external customers as well as promoting the continuous improvement of productivity, service quality and customer satisfaction. - Managed all aspects of eBusiness web hosting support for 500+ customers at United States Server Farms/Data Center. - Implemented knowledge management database, annual Document of Understanding (DOU)/Interlock Plan for eBusiness service desk.- Implemented oversee deployment and support of eBusiness applications within multi-leveled helpdesk and technology environment.- Understood customer requirements and business opportunity/requirements identification, guidance, support and closure.- Provided technical support and participated in the problem and change control board and/or change control process.- Provided account leadership/direction and technical support- Completed in response to Request for Service (RFS) on behalf of the delivery organization, account requirements per ITIL guidelines. - Participated and coordinated audit readiness and compliance for delivery and crisis management. Show less

Bachelor'S Degree, Computer Science, 3.74

Activities and Societies: Tau Beta Pi (Engineering Honor Society), ACM (Association for Computing Machinery) Studied Computer Science

Project Management Professional, Information Technology Project Management

Computer Science

Higher Secondary Certification, Computer Science

Activities and Societies: Chess Club, Debating Club, Science Club General Art, Science and Math