Muntean Robert Mihai Email & Phone Number

Romania

Sibiu County, Romania

- First line helpdesk technician, taking phone calls of customers and fixing issues with their PC's through a remote connection or verbal advice.- Diagnose and resolve technical hardware and software issues.- Follow standard helpdesk procedures.- Administer help desk software.- Identify and escalate situations requiring urgent attention.- Track and route problems and requests and document resolutions.- Escalating hardware or phone issues to support groups assigned locally.- Keeping track of e-mail requests, questions and guidance.- Monitoring team queue.- AD and Exchange Administration.- VMWare knowledge.- Office troubleshooting.- Administer help desk software and helping develop internal Knowledge Database- Configuring global email deployment platforms for mobile devices such as Airwatch, Active Sync, BlackBerry Email Server- Configuring VPN connections, and setting up RSA authentication methods for said VPN connections- Configuring PABX Corporate telephony system, through SIEMENS HiPath Xpressions - Creating and customizing SharePoint sites for users- Managing and troubleshooting corporate accounts through Active directory, Exchange 2007/2013 - SCCM, manual installing from CMD - Boardroom, VC room, Webex - Windows 7 and 10 troubleshooting - Granting delegate access through Exchange 2007/2013 - Grant proxy access for timesheet and expense report

Sibiu County, Romania

Veterinary assistant , sales agent , aquarium keeper and in the end I was promoted to Shop Manager