Sergiu Munteanu Email & Phone Number

Luxembourg, Luxembourg

Luxembourg, Luxembourg

IT Consultant at European Parliament

Cluj County, Romania

• Respond to requests for technical assistance via phone, e-mail, walk-up center or through remote connection• Comprehend user requirements, make appropriate recommendations and take actions.• Diagnose and resolve technical hardware, software, network, telecom and multimedia issues.• Research and troubleshoot problems and advise user on appropriate action.• Follow standard Service Desk procedures and update them accordingly. Continuous improvement of processes, track and route… Show more • Respond to requests for technical assistance via phone, e-mail, walk-up center or through remote connection• Comprehend user requirements, make appropriate recommendations and take actions.• Diagnose and resolve technical hardware, software, network, telecom and multimedia issues.• Research and troubleshoot problems and advise user on appropriate action.• Follow standard Service Desk procedures and update them accordingly. Continuous improvement of processes, track and route problems and requests and document resolutions in knowledge base.• Ensuring trainings for new joiners and team members. • Serve as a point of contact for more complex technical requests and work together with other teams to solve different requests by serving as an internal liaison. • Identify and escalate situations requiring urgent attention or specialized support teams. • Working with application as: Active Directory, SAP, Supply Sync, Dealer Tools, Graphical Tools, Windows servers, Office 365. • Provide on-call assistance to plants: troubleshooting and escalate problems. Show less

Cluj County, Romania

OnePlus analyst

Master'S Degree, Accounting And Computer Science

Erasmus +

Accounting And Computer Science

Activities and Societies: Erasmus+

Master'S Degree, Auditing

Bachelor'S Degree, Accounting And Computer Science