Role responsibilities: -provide remote technical support through the phone and email channels -diagnose the user's issue, identify and implement the applicable resolution in a clear and efficient manner-serve as triage point for potential escalation scenarios, that require input from specialized departments -perform follow ups and confirm whether the reported problem was resolved in a satisfying manner -proficient use of a multitude of tools requires for technical troubleshooting: Soti, Sakon, Mobile Iron, Service Now, Sales Force, Office 365 platform, Intune, Airwatch.-cooperate effectively with superiors and any other department involved in the troubleshooting process -continuous learning of new processes/ current issues

Providing support through the phone channel to customers regarding the company’s products and services- Providing the optimal resolution based on internal processes- Escalating cases that are outside the scope of support of the technical department to the appropriate teams

- Providing a customised experience based on the customer’s preferences and type of event- Use of soft skills, by maintaining a professional communication with the customer, adapting the language in order to provide the best experience as a children’s entertainer- Coordination of day to day props needed for the whole team

- Providing support through the phone channel to customers regarding the company’s products and services- Providing the optimal resolution based on internal processes- Escalating cases that are outside the scope of support of the technical department to the appropriate teams