Munzir Uddin Email & Phone Number

East Peoria, Illinois, United States

Lincoln, Illinois, United States

- Designed and 3D printed fixtures for assembly lines and presses, enhancing ergonomics,standardizing equipment, reducing scrap, and lowering costs- Provided day-to-day support on the manufacturing floor, troubleshooting equipment issues, andensuring minimal downtime during production runs- Conducted time and motion studies to evaluate operator productivity, identifying bottlenecks, andimplemented process adjustments to optimize labor efficiency- Conducted root cause analysis, and Failure Modes and Effects Analysis of production defects andcollaborated with quality engineers to implement corrective actions- Assisted in the development and testing of prototypes for new products, ensuring manufacturabilityand alignment with design specifications- Developed 50+ visual standard work instructions for multiple products, reducing training time,defect rates, and cycle time- Utilized Excel, VBA programming, and pivot tables to automate the analysis of machine routings,identifying obsolete or missing items across different products- Collaborated with three vision system suppliers to identify a cost-effective solution for 2D and 3Dpattern recognition, developing a first-piece check system to reduce scrap and defects- Collaborated with multiple suppliers to source ergonomic and efficient workstations for variousassembly lines and substations

East Peoria, Illinois, United States

- Diagnosed and resolved common technical issues with smartphones, tablets, and accessories, reducing the need for service center referrals and improving customer retention- Trained, coached, and mentored sales associates on product knowledge, sales techniques, and customer engagement, helping improve individual performance and overall store productivity- Created and managed staff schedules, ensuring proper staffing levels during peak hours while minimizing labor costs- Handled escalated customer complaints and disputes, maintaining positive relationships and minimizing return rates or service cancellations- Helped the team consistently meet or exceed sales quotas by motivating staff, identifying areas for improvement, and ensuring adherence to sales strategies- Assisted customers with setting up new mobile devices, transferring data, and configuring device settings, ensuring a positive and hassle-free onboarding experience

Peoria, Illinois, United States

- Assisted customers with troubleshooting and resolving technical issues related to mobile devices, service plans, and billing inquiries, ensuring a seamless customer experience- Maintained comprehensive knowledge of cellular products, services, and plans, educating customers on the latest devices, features, and offers to facilitate informed purchasing decisions - Supported in-store merchandising by setting up displays and ensuring product presentation aligned with corporate guidelines, boosting customer engagement with featured products- Worked closely with team members to achieve collective sales goals, share best practices, and ensure a smooth operation during high-traffic periods- Successfully upsold additional services such as device protection plans, accessories, and data packages, increasing average transaction value by 20%- Delivered outstanding customer service by understanding customer needs, providing personalized recommendations, and resolving issues, resulting in improved customer satisfaction and retentio

Peoria, Illinois, United States

- Oversaw inventory control, placing orders with suppliers, tracking stock levels, and reducing food waste, leading to a 10% decrease in food costs- Managed and supervised a kitchen staff of 4, ensuring smooth daily operations, task delegation, and maintaining high morale- Addressed customer concerns related to food quality, special dietary needs, and meal preparation, ensuring a positive dining experience- Trained kitchen staff on cooking techniques, food safety, and proper equipment use, improving overall kitchen efficiency and performance- Created and managed staff schedules, ensuring proper staffing levels during peak hours while minimizing labor costs- Utilized kitchen management software to track orders, monitor inventory, and streamline operations, increasing accuracy in food supply management

Peoria, Illinois, United States

- Accurately processed cash, credit, debit, and gift card transactions, as well as returns and exchanges, ensuring smooth checkout operations- Provided friendly and efficient customer service by greeting customers, addressing questions, and assisting with product inquiries, contributing to a positive shopping experience- Operated POS systems to scan items, calculate totals, and process payments quickly and accurately- Worked closely with team members and management to ensure smooth front-end operations, particularly during busy periods and sales events- Handled high volumes of transactions during peak hours while maintaining accuracy and efficiency, ensuring quick service and reduced wait times- Processed returns and exchanges in accordance with store policy, ensuring customer satisfaction while maintaining company standards

Bachelor Of Science - Bs, Industrial Engineering, Junior

Concentration in supply chain analytics

High School Diploma, General Studies