Murad Ali Email & Phone Number

Zurich, Zh, Ch

Zurich, Zh, Ch

Providing Global IT support for ABB Enterprise for all and Data loading activities 1st and 2nd line support, different Operating Systems (Microsoft, / Linux, / MAC OS etc)Back end Software Support (Office365, Exchange, Outlook, Active Directory, SharePoint, LyncNetworking Support analysis of network problems (LAN/WAN)Support LANs, Wans, network segment of components to work properly togetherTroubleshoot problems reported by users and make recommendation for future upgradesAnalyze, isolate issues and Install new hardware and software.Setting up accounts for company employees with passwords and permissions.Monitoring a company’s systems with security the prime objective.Ensure User properly trained on new systems and play a key role in a global Service Desk team, Taking ownership for the Service Desk and provide support to all staff both locally and globally, either in person, via email or remotely via telephoneProvide troubleshooting of infrastructure services including network hardware, audio-visual, and server technologiesMaintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments in ServiceNowCommended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.monitored ticket status to ensure fast, quality resolution of every issue in ServiceNowSupervise day-to -day operations of Data Centre and coordination.Monitor systems availability and corresponding support processes based on the agreed processes.Carries out scheduled backups, batch jobs as per the schedule and ensure that they are successful.Follows IT operations governance process and executes tasks and ensures that services to agreed-upon SLAs.Assist issues and problems within an ITIL framework.Monitors system health and UPS units in data center.

Bangalore, Karnataka, In

• Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems. Worked on Service Level Agreements (SLA’s) related contracted services. • Ensure a responsive service is provided to meet the management of resources and prioritization of workload. • To ensure that systems, processes and methodologies, as specified are followed to ensure effective monitoring, control and support of service delivery. • Provide and revise reports related to KPI’s, and working in multiple Infrastructure domain such as Cisco Network, Cisco Wireless, Cisco Call Managers• Fortinet firewall and VPN server, Temporary access control servers with background MS Dynamix, and SharePoint servers. • Working with SAP and SharePoint teams for background errors and problems in the client application server, providing VPN access based on client requests • Preparing new installations for IT readiness in the client offices and meetings • Played a role of single point of communication between client and vendors for hardware and software issues• Problem solving records on the ticket system and implementing,Incident management with records and performance sheets by ITIL methods• Organized and remotely supported all hardware installation, repair, and maintenance activity performed at the various offices locations and data centers. • Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to effectively troubleshoot and resolve various types of network issues and outages. • Support for desktop/ Laptops, Enterprise IT Services, User Account Management• Server Administration & Management, Windows OS System operations, patch manage, Provide Data storage/ Access to One Drive• Restore data from storage, Port management,Wi-Fi/ LAN Connectivity issues, • Request for enabling Video/ Web conferencing tools (VCT) like teams, Zoom, etc.

• Responsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutions • Perform tasks including network assessment and documentation • Addition deletion and managing Network Redesign for branches/ Locations • Configured software firewall Bluecoat Proxy SG bases on company requirements • Documented all network changes including addition and deletion of clients • Configuring, managing Juniper Firewall SSG 550 • Configuring, monitoring, managing HP Procurve Switches 5412zl (Core switches) • Configuring, monitoring, managing Bluecoat Packet Shaper • Fluke Networks monitoring • F5 big IP series Edge gateway managing and configuring • Managing VLANs on HP procure switches • Monitoring and troubleshooting network performance • Taking backup of all the servers, firewalls, proxy software’s • Bandwidth monitoring and shaping of the customers using Bluecoat Packet Shaper • Being single point of contact with the regional managers across the kingdom in VPN Network • Dealing the subcontractors in various services of SLC (secure land communication) of Airbus• Troubleshooting VPN connections between regions KSA Airbus network • Monitoring in Viewcor real-time monitoring system for tactical operation • Network Operations and Management on multi vendor environment in main MSO and fallback MSO AVIAT NETWORKS – MW E1 Provision GBN Alarms and Monitoring and troubleshooting • Being a team leader and supervising the system integration with MW E1 media which is handling our • customers VPN networks • Managing and evaluating the performance of the team under my supervision based on the ticketing system • (CRM)

Al Yasmin District, Riyadh, Sa

• System integration troubleshooting and managing NOC environment on MOI sites • Network Operations and Management on multi vendor environment in main MSO and fallback MSO Configure DC, ADC, ICS, DNS, DHCP, RAS, VPN, IIS, RADIUS, IP Routing. • Configure in PROXY Servers, Bluecoat, Microsoft Forefront TMG network • Creating User & Groups, Organizational Unit, Profile, Home Folder, Group Policies, Microsoft • management Console (MMC), trust. • Worked in LAN and NOC environment on customer premises • Bandwidth monitoring and shaping of the customers, deployment Antivirus servers and clients • Design and implement Cisco Catalyst Express 500-24TT (WS-CE500-24TT) switches. • Monitoring and troubleshooting network issues • Coordination with Vendors in order to provide the best solutions to our customers • Network connectivity with Plan, design and implementation of the network infrastructure Cisco SMB

• Provided WAN & LAN support including installation and maintenance to users and helping customers • solve technical issues • Ensure that regular Network Health Verification is executed proactively to maintain availability of • network, and Track Service Problems and Alarms to find the root cause if any • Provides technical support and assistance to technicians and field engineer onsite whenever required • Network monitoring with JFFNMS • Take in calls and provide customer with necessary information and troubleshooting any problem that • incurred while using our services • Following up with STC on escalated issues and troubleshooting, configuring and managing web hosting • users, and web hosting services • Configuring, managing troubleshooting e-mail customers, webmail, e mail and c-panel • Creating, managing and maintaining DSL accounts • Operating Radius server, JFFNMS server, LNS server and CRM Server • Giving 24/7 remote support to the customers • Configuring DSL accounts on Cisco routers • Troubleshooting with Cisco, DLINK, Linksys routers and switches • Troubleshooting and configuring customer websites and handling issues • Giving remote and onsite support to the customers • Creating, troubleshooting, managing DSL, DIA (Lease line) WLL and Direct Cable internet customers. Troubleshooting and configuring customer firewalls, servers, switches and routers • Up gradation braches primary fiber link & backup Wimax link.

• Troubleshooting and resolving technical issues with customers• Configuring and setting up computer systems and networks• Providing training and guidance to customers on how to use new technology• Keeping accurate records of customer interactions and technical issues• Communicating with customers, both in person and over the phone, to provide updates and gather information• Collaborating with other teams, such as remote support teams, to resolve complex issues.• Traveling to customer sites to provide on-site support, which may involve overnight stays• Often Required to carry and troubleshoot company's products and services.• Microsoft Windows XP,VISTA, AND Windows 2000 Systems troubleshooting, installing on client end ISA Server 2000 (Deployment, Configuring and Managing) • IP Configurations and Management • DHCP Server ( Trouble shooting and Management) • Backup & Images of Operating Systems • Remote Installation of clients systems • Installing, maintaining and troubleshooting all network devices: routers, switches, , modems, servers, firewalls • Wireless network installations • User end hard drives, printers and scanners connectivity, installations and troubleshooting