Establish a new department at Pio-Tech to deal with the market leaders companies (Oracle, SAP, Microsoft and IBM) to achieve the following : Handling all Sales and Pre-sales activities with sales team by dealing with market leaders (Oracle, SAP, Microsoft and IBM).Building partnerships and relations between Pio-Tech and the mentioned companies.Migrate Pio-Tech products from the old version into Enterprise platforms and solutions (Oracle, SAP, Microsoft and IBM). Redesign all Pio-Tech products to be platform independent and to use the latest versions and technologies. Responsible for building the Pre-sales units for the above enterprise products.Get direct enablement from the leaders companies, and responsible for the knowledge transfer to Pio-Tech different teams. Design and architect solutions for Pio-tech new opportunities along with sales team. Responsible for conducting proof of concepts (POC) along with sales team.

Leading a team of 4 experts providing Level 1 and 2 support for different applications, mainly Oracle ERP: HRMS, Payroll, Financials (GL, AP, PO, CM, AR, FA).Establishing an Application Support department for Dubai Holding Group IT.Built and Managed the Service Desk system technically including: configuration, backup, troubleshooting and upgrades.Responsible of implementing ITIL processes (mainly incident and problem management) in the support function.Responsible of team coaching and development.

• Food Import and Re-Export (Dubai Municipality) – Dubai:System analyst and Designer For Boycott, Fines, Fees and Deposit Modules.• Parking Fine System (Dubai Municipality) – Dubai: Design and implement for auto Scheduling Module in Parking Fine System for Dubai Municipality.

•National Electric Power Co. (NEPCO) – Jordan: Creating System Standards methodology and Developing Stocks Sub-System.• Financial System – Jordan: Developing a Financial Package For Applied University, Jordan Engineers Association, Agricultural Engineers Association and Housing & Urban Development Corporation. Worked on (General Ledger , Inventory , Fixed Assets, Account Payable).• ISO System – Jordan:Analyzing, Designing and Developing an internal system which controls and manages predefined ISO procedures.• Jordan and Agricultural Engineers Association - Jordan: Developing The Contracts System For Engineering Offices.