Murad Batah 🇵🇸 Email & Phone Number

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Dubai Emirate, United Arab Emirates

Aftermarket Manager - ME

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• Identify the market potential, competency analysis and market intelligence gathering.• Customer mapping and key players identification.• Convert the customer challenges to opportunities and build customers trust by providing win to win solutions.• Build new customer relations / Implement loyalty plan with existing customers.• Identify customer needs and propose the best solution in terms of quality, price and delivery.• Help improve the customer satisfaction by giving customers more support and working with them as a consultant rather than a sales engineer.• Maintain a clean service quotations pipeline and monitor it up to the order stage.• Provide efficient monthly forecast to achieve the annual business target.• Help grow high margin services at rapid pace.• Provide proactive services sales for the HVAC systems (Preventive and predictive maintenance plans, Maintenance Contracts, Repairs, Upgrades, Energy Audit and Rental Services).• Team up with colleagues to secure big/strategic orders.• Negotiate better payment terms with both customers and subcontractors/vendors to help maintain positive cash flow.• Help increase absorption of rental fleet.

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• Provide pre-sales technical assistance, product education and after-sales support services to contractors, consultants and end-users.• Test and Commission different systems: Natural & Forced Ventilation systems, Cooling Towers & Water Heating Systems.• Attending Civil Defense Inspections and hand over the supplied system to the end user.• Check the installation of the systems to make sure it’s installed as per the manufacturer recommendations and the national & international standards.• Developing and operating an appropriate after-sales service.• Prepare schedules of services and spare parts list to match with the project life-cycle and with the project specifications and standards.• Provide the suitable solution to the customers to satisfy their needs in terms of quality, price and delivery.

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• Car Park ventilation systems specialist.• General Ventilation systems designer (Atriums, Pressurization systems, Malls, Factory's , Warehouses and workshops) .• Providing technical support for the contractors and consultants about various mechanical systems.• Follow-up with the national and international standards and make sure to match it with the related design.• Study site conditions and requirement to design the suitable system according to the project specifications and standards.

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