Provide first/second level contact and problem resolution for customer issues.Work with Third Party Vendors to remediate complex AVissues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office and another authorized desktop application.Install, upgrade, support and troubleshoot for printers, computer hardware.General… Show more Provide first/second level contact and problem resolution for customer issues.Work with Third Party Vendors to remediate complex AVissues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office and another authorized desktop application.Install, upgrade, support and troubleshoot for printers, computer hardware.General preventative maintenance tasks on computers, laptops, printers.Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Perform other duties as assigned. Show less

System monitoring with Grafana, Prometheus and Kibana(Elasticstack)

● Deliver the best advice on ensuring the correct programming of customer systems● Maximize Efficiency within the Department● Must be able to carry out the installation of systems as and when need to cover forother members of staff.● Ensure full understanding of Products and Services are cascaded through theorganization● Any other reasonable duties and responsibilities considered appropriate by theManagement of the Company.

● Will be responsible for working with project teams● Identify and suggest enhancements and improvements to monitoring solutions● Use a monitoring tool such as the SCADA system to identify poor-performing areasand then liaise with project teams to formulate a solution.

● Installation and taking care of installed hardware● Assist in the maintenance of agency security camera systems● Ability to assist with large-scale projects such as department/office relocations, newequipment installations, etc.