Technical Support Engineer
CurrentProvide first/second level contact and problem resolution for customer issues.Work with Third Party Vendors to remediate complex AVissues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office and another authorized desktop application.Install, upgrade, support and troubleshoot for printers, computer hardware.General… Show more Provide first/second level contact and problem resolution for customer issues.Work with Third Party Vendors to remediate complex AVissues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office and another authorized desktop application.Install, upgrade, support and troubleshoot for printers, computer hardware.General preventative maintenance tasks on computers, laptops, printers.Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Perform other duties as assigned. Show less