Murad Khan Email & Phone Number

Bahrain

Responsible for the sales cycle, Generating leads by introducing Crown Records Management services, demonstrating Crown’s capabilities, undertaking presentations & submitting proposals to secure new business. Building strong pipeline of relevant opportunities to deliver against the sales targets and ensure KPI's are met.

Bahrain

Driving sales and lead generation activities to research the market and uncover new business opportunities.Oversees all daily operations of the record center including scanning, retrievals, collections, put-away, insertion, destruction, permanent withdrawals and other tasks requested by clients.

Bahrain

• Responsible for business development and revenue generation, Visit existing and new clients.• Identifying potential clients, set up meetings with decision makers at targeted companies.• Attending sales and support business development activities including sales, Services presentation, Telemarketing, Tender responses, Commercial & Technical proposal preparation, Submission and negotiation.• Respond to client’s inquiries, Negotiate prices and conclude sales orders to meet revenue targets.• Assess client’s needs and suggest appropriate services.• Maintain strong relationships with existing and new clients.• Record day to day sales activities on CRM and share daily reports with management.• Participate in exhibitions and marketing events to engage clients and exhibit company services to them, Assess client’s needs and suggest appropriate services.• Successfully developed sales pipeline and achieved sales targets.• Oversees all daily operations of the record center in the most cost-effective and customer-satisfying manner.

Bahrain

Bahrain

• Responsible for the smooth operation of warehouse & last mile delivery process.• Coordinate with call center handling customer complaints regarding delivery issues.• Managing company's fleet to execute all the orders reach the destination on time and in excellent quality.• Using ERP for Schedule, Assign & move shipments between different parts of the business and Keep records ofitems shipped, received, or transferred to customer.• Pick, sort and segregate shipment zone-wise and assign to drivers for delivery.• Handling proof of delivery (POD) documents to verify that shipment delivered to the correct person.• Responsible for cross border shipment's booking and dispatch services using DHL booking portal.• Attend operation related client meetings and conduct training sessions for mPOS (Bio-Metric verification) and other data capture devices used in delivery precess.• Assisting and training new recruits to meet last mile delivery quality standards.• Attend self-pickup customers who visit the warehouse to receive their shipment. • Maintain records management system of the company & keep all the files upto date.

Bahrain

• Monitor operation’s processes to ensure that standards of quality are being met.• Oversees all daily operations of the record center in the most cost-effective and customer satisfying manner.• Supervise and assigns specific responsibilities to all operations personnel.• Monitors employee attendance and provides relief coverage for operational duties when employees are absent.• Writing strategies, Policies and procedures for the archive and records management system.• Design retention schedule according to client’s requirements, Regulatory compliance, Legal requirements and business administration needs of record.• Conducting training sessions for RS-SQL & RSWeb.Net (O'Neil) for employees and clients.• Providing technical assistance, Guides and Manuals.• Identify, manage and secure existing and new sales opportunities and continue to maintain high level of sales achievement. • Actively execute business development activities by identifying and acquiring new customers and engage with them throughout the sales cycle till closing of sales. • Provide price quotes to the customers after careful assessment of the requirements and use discretion within the defined pricing guidelines and negotiate variations in price, delivery and specifications with the sales supervisor and field sales manager. • Assess client’s needs and suggest appropriate services. Establish strong relationships with existing and new clients.

Bahrain

• Maintain Admin and Operation setup of RS-SQL (O'Neil) system including Account creation, Transaction, Invoicing structure, User creation, Web-form setup, Data conversation & import.• Maintain electronic and physical document management system.• Responsible for digital archiving and document imaging, Retrievals and work-flow systems.• Supervising records management operation process including retrievals, Re-fill, Receiving new items, Data entry and day to day handling and operational issues and follow up.• Identifying and resolving system related issues make amends as and when required.• Updating file description, Codes, Retention schedules, and other relevant indexes that are used in the records management function.

Bahrain

Supervising and Leading daily operation team where I am responsible for above 3 million of records operation process including:• Scanning, Retrievals, Re-fills, Insertions (Add-On documents) and receiving new items from clients.• Dispatching of requested records for all clients on daily basis.• Start the data entry process from manual transmittal forms received from clients.• Double check completed data entry with transmittal form.• Create import format and upload data entry to data base.• Scan boxes to their locations, and upload scanned data from bar-code scanner to data base.• Monitor and tally the number of boxes and files received or delivered to the client.• Dealing with clients to meet their needs and requirements.• Prepare and deliver customers daily request.