Pack, prepare, classify and hold the shipments according to destination and the routing to be handled by assigned staff.Calculate, account and provide information about the shipment statistics; weight, destination, quantity, type, charge…etc.Perform material handling, receive and deliver to the desired routing, processing, recipient or any other concerned party.Communicate, coordinate, follow up and report about on processing or hold items to be manipulated, delivered to other parties, or provide feedback about status. Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries. Perform filing and documentation issues as prescribed for them, and provide with vital assistance in keep records and following up status for under-processing shipments. Carry out reception activities and consult customers about any queries, answer phones and emails regarding any issue. Coordinates with clients to arrange for the provision of logistics services at the client’s site. Collaborate and assess in serving other logistics operations as desired and requested by higher level management. Organize and coordinate the formalities regarding the clearing of cargo or shipments at the port. Communicates with other departments including sales and marketing to effectively plan and distribute the workload. Ensures that site staff is of adequate numbers and competency to met the planned shipping schedules. Follows procedures of reporting on performance, budgets and other reports required from time to time to the Direct Manager

• Ensure high quality in operational process, constant improvement and costefficiency• Responsible for delivering high quality of customer service timely,efficiently and effective execution of daily operations task.• Key person to negotiate with the vendors, trucker, supplier for best pricing.• Develop and manage processes within service to ensure the efficient quotation,collection and delivery• Liaise with overseas office to improve operational effectiveness anddeliver strategic initiatives.• Plan, assign and control trucking allocation to ensure timely, cost effective safehandling of delivering goods..

• Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security.• Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to move respectively.• Maintain highest possible customer relationship through sales management strategy with schedule meet up with new customer or existing customer.• Knowledge of dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies; (including heavy lift and oversized cargo)• Maintaining communication and monitoring shipment through all phases of the journey, work closely with carrier and consignee to ensure shipment arrived as per schedule.• Work closely with other sales team members to develop sales opportunities • Arranging appropriate shipment, taking account of climate, terrain, and weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination.• Constant review of work method, work procedure and flow to ensure quality of work.• Recommend area of opportunity and identified field to be improve to superior. • Responsible for train and educate new employee, monitoring their progress and ensure continuous improvement. Provide leadership and guidance to the team and be involved.• Acting as a consultant in customs procedure and destination routing matters.• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of Logistics industry.• Coordinating with customers, colleagues and third parties to ensure smooth operations meets the deadline.• Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;

• IATA Dangerous Goods Regulations Certified• Quote worldwide rates to customers• Handling Air Import and Export cargo operations• Familiarity with IATA Worldwide Rates (Except North America), IATA Worldwide Rates North America, IATA Rules, OAG Flight Guide.• Supervising and monitoring ground handling staff (SATS) prior to pallet and build up• Coordinating with duty managers and load control/sheet-Shipment discrepancy• Ensure smooth operations with monitoring shipment arrived within time given to final destination to improve productivity and add value to the Company• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels• Coordinate and allies with overseas client to ensure shipment arrived without delay • Oversee direct financial budget in sales and Operations• Handle customers sales enquiries/booking(Phone, email or fax) • Keep proper records of market trends, competitive pricing, and agency sales statistics and update management on a regular basis• Handling Sales for Air India, Oman Air, Air Macau, Starlight Airline, GMG Airline and also assisting sales in Turkish Airlines• Ensure operations and sales to promote growth and meet financial target and Objectives• Evaluating client requirements and providing solutions and Maintain good relationship with existing and new clients• Perform frequent sales call by meeting with(freight forwarder) client or new client(Manager, General Manager, Sales Manager) to promote company product• Perform competitor analysis to identified competitor and Airline Industry • Decision maker in in planning short and long term accessing of budget to ensure annual profit goals are meet