Murali Krishnan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

• Handling customers, in assuring the service detail and any further questions to make them Comfortable.
• Driving the Exclusive Service Center (ESC) to achieve the KPI Targets in effective manner.
• Track the ESCs to avoid Credit Block by closely monitoring their AR Report.
• Monitor Open Call product wise and reduce High Ageing Calls aggressively.
• Ensure Satisfaction Level of Internal & External Customer. Like Sales, Distributor, Dealers..etc.
• Reports send to branch daily and weekly basis.

Pondicherry

• Handling 3 major cities –DCC/SF operation in Pondicherry, Cuddalore and Villupuram.
• Responsible for Open Call Management, ESC audit and Process adherence and Co-ordination with Technical Department regarding Modifications and new model failures. Service Network Correction on need Basis.
• Training management of DCC/SF Ensuring all staff across service network is trained to meet expected job requirement to conduct field audit accompaniment with franchise staff.
• To monitor and record spares consumption for I/W, O/W, defective clearance, and workshop separately and ensure MSL at ASC end to avoid delays in spare part related calls closure.
• To plan and control complete service function with accountability on profit & loss at ASC Level.
• To check service collection paid by customer and deposited by technician on daily basis.

Chennai Area, India

• Defective Management (DOA).
• Spearheading as customer feedback messenger for clients visiting service center and collecting feedback on the after sales services from the company end and resolving complaints and queries through technical and.
• Maintaining coordination with customers, internal departments, Regional Heads, service centres giving End to End services to Clients, handling all operation work.
• Analyzing the reports and taking necessary action for improving quality of service.
• Return goods Covert them as Fresh goods within prescribed TAT.
• Weekly basis passing credit note for National Distributor.