Murali Krishnan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

• Handling customers, in assuring the service detail and any further questions to make them Comfortable.• Driving the Exclusive Service Center (ESC) to achieve the KPI Targets in effective manner.• Track the ESCs to avoid Credit Block by closely monitoring their AR Report.• Monitor Open Call product wise and reduce High Ageing Calls aggressively.• Ensure Satisfaction Level of Internal & External Customer. Like Sales, Distributor, Dealers..etc.• Reports send to branch daily and weekly basis.• Managing the manpower based on call load and happy calling.

Pondicherry

• Handling 3 major cities –DCC/SF operation in Pondicherry, Cuddalore and Villupuram.• Responsible for Open Call Management, ESC audit and Process adherence and Co-ordination with Technical Department regarding Modifications and new model failures. Service Network Correction on need Basis.• Training management of DCC/SF Ensuring all staff across service network is trained to meet expected job requirement to conduct field audit accompaniment with franchise staff.• To monitor and record spares consumption for I/W, O/W, defective clearance, and workshop separately and ensure MSL at ASC end to avoid delays in spare part related calls closure. • To plan and control complete service function with accountability on profit & loss at ASC Level. • To check service collection paid by customer and deposited by technician on daily basis.• To plan the PJP (Pre Journey Plan) dealer/distributor-wise, franchisee-wise on the monthly basis with your Area Sales Manager.• Maintaining KPI within the Target.

Chennai Area, India

• Defective Management (DOA).• Spearheading as customer feedback messenger for clients visiting service center and collecting feedback on the after sales services from the company end and resolving complaints and queries through technical and managerial support.• Maintaining coordination with customers, internal departments, Regional Heads, service centres giving End to End services to Clients, handling all operation work.• Analyzing the reports and taking necessary action for improving quality of service.• Return goods Covert them as Fresh goods within prescribed TAT.• Weekly basis passing credit note for National Distributor.• Managing the operations as per SLA within prescribed TAT and a keen eye on quality and dissemination of information & updates.