P&L responsibility for all supply chain operations including Warehousing, transportation for customers in the South India region, which is the largest region for the company, with objective to drive growth, technology enablement, process improvements and organizational development.

• Managing and nurturing relationships with the company's Global & National clients who contribute significantly to the annual turnover of INR 525 Crores by providing them with high-quality service and ensuring their needs are met.• Achieving and maintaining a specific operating margin is crucial and this is achieved by cost control and revenue generation strategies are implemented effectively to meet the company's financial goals.• CSAT stands for Customer Satisfaction Score, sustaining a high CSAT score indicates a commitment to keeping clients happy and meeting their expectations consistently delivering excellent service and addressing customer feedback is key.• Engaging in workshops with clients helps in better understanding their challenges, requirements and serves as a platform to introduce technology-enabled automated solutions to streamline processes and improve efficiency.• Being open to innovative ideas and taking on challenging projects is essential for growth and staying competitive in the market to explore new markets, technologies, business models to expand the company's reach and revenue.

As a Business Head, I hold a multifaceted role aimed at delivering exceptional value to all key stakeholders. My responsibilities encompass the following critical areas:• Operational Excellence: I drive operational excellence by overseeing the efficient execution of projects, this includes optimizing processes, resource allocation and project management to ensure smooth operations and project success.• Financial Leadership: As the P&L holder for projects, I maximize Contract Revenue, profit, and cash flow for TVS SCS, ensuring robust financial performance through meticulous financial planning and execution.• Client Relationship: I cultivate strong, enduring relationships with senior management at our client's organization, representing TVS SCS across all levels of engagement.• Service Excellence: I lead efforts to meet service obligations (KPIs), collaborating closely with internal and external stakeholders to ensure customer satisfaction.• Strategic Partnership: I develop joint key account plans with clients, fostering strategic growth that creates mutual value.• Continuous Improvement: Through co-creation workshops, I identify opportunities for continuous improvement and cost reduction while maximizing profit for TVS SCS• Performance Evaluation: I regularly review the effectiveness of KPIs and internal performance measurements to drive excellence in our contracts.• Reporting: I maintain comprehensive project pipelines, management reports, and meeting minutes to keep all stakeholders informed• Risk Management: I ensure compliance with contract obligations and proactively identify and mitigate commercial risks through collaboration and negotiation.• Industry Expertise: I stay informed about the customer's issues, industry trends, and legislative matters, leveraging this knowledge to deliver innovative supply chain solutions and drive growth for TVS SCS.

As Global Account Manager, my primary objective is to create and institute a seamless end-to-end Global Account Management process for our key Pareto clients. This includes:Strategic Global Oversight: Developing and implementing strategies to ensure TVS SCS's capabilities are efficiently deployed and serviced across all global geographies for our key clients.Contract Logistics Leadership: Taking charge of contract logistics operations on a worldwide scale, ensuring the smooth execution and management of projects.Client Relationship Excellence: Cultivating and maintaining robust relationships with top-tier customer management, fostering trust and alignment.Effective Negotiation: Employing effective negotiation strategies to secure pricing arrangements that align with the value we provide, ensuring both customer satisfaction and adequate returns.Business Expansion: Expanding our share of business with key clients by identifying and providing additional services that meet their evolving needs.Strategic Sales Planning: Strategizing and executing TVS SCS's budgeted sales plan and forecasts, aligning sales efforts with our growth targets.Risk Mitigation: Conducting comprehensive assessments of contractual risks, contract terms, and conditions. Ensuring limitation of liability clauses are appropriately addressed to minimize or eliminate potential financial impacts on projects.

In this pivotal role, my commitment is to build and maintain strong customer relationships, achieve revenue targets, ensure financial health and enhance overall customer satisfaction. Preferred 3PL Provider: Ensuring that TVS Supply Chain Solutions is the preferred Third-Party Logistics (3PL) service provider for our customers.Single Point of Contact (SPOC): Serving as the primary point of contact for the client, with complete responsibility for fulfilling all key deliverables.Revenue Targets: Achieving top-line revenue targets for the project by optimizing service delivery.Financial Management: Ensuring timely billing and collection of accounts receivables to maintain healthy financial operations.Client Relationship Excellence: Developing and maintaining strong relationships with client top management and other key stakeholders to foster trust and collaboration.Customer Satisfaction: Continuously improving customer satisfaction levels through proactive engagement and problem resolution. Performance Review: Conducting regular performance reviews and initiating corrective actions to address any identified gaps.Complaint Resolution: Swiftly addressing and resolving customer complaints to uphold service quality.KPI Exception Handling: Ensuring exceptional handling of Key Performance Indicators (KPIs) as per agreed Service Level Agreements (SLAs).Customer-Centricity: Demonstrating customer sensitivity and training the team to prioritize and respond to customer needs effectively.Business Expansion: Identifying opportunities to increase our share of the customer's business through the provision of additional services.

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