This company is active in sales, services and distribution of Nissan, Infiniti, Renault, Zeekr, Smart and Chery in Dubai• Ensure adherence to manufacturer's standards for work quality and repair processes.• Share and explain technical bulletins and campaign details with the service team.• Prepare and submit technical and quality concerns to Chery through iDMS.• Oversee testing of new software and modifications before installation in Chery models.• Manage warranty requests, including approvals and submissions.• Supervise and guide repair work to ensure timely completion.• Coordinate with job controllers and supervisors to optimize labor and bay utilization.• Enforce workshops' safety procedures and SOP requirements.• Ensure compliance with work instructions and maintain workshop cleanliness.• Coordinate with the parts department for non-available parts.• Provide technical and diagnostic assistance to technicians and frontline staff.• Motivate technicians and foster teamwork to achieve workshop targets.• Conduct on-the-job training for technicians.

This company is active in the sales, services and distribution of Nissan, Infiniti, Renault TADANO and INEOS in Kuwait• Monitor and maintain workshop efficiency and productivity, adhering to management goals and targets• Pilot the entire testing process of new models/endurance test of Nissan vehicles• Participate in training and evaluating the technical team for technical capabilities or new model launch activity as business or work situations need• Report major quality concerns and other technical issues to Nissan R&D center through N-Qis (Techline)• Coordinate with Africa and the Middle East quality center to resolve quality concerns in Kuwait• Manage Nissan projects and assure effective implementation• Deploy technical service bulletin (TSB) and increase campaigns completion rate• Ensure proper implementation of Nissan service campaigns• Prepare and submit all technical reports required• Handle all service campaigns, analyze the results & prepare all related reports in coordination with warranty administrators• Forecast for countermeasures parts required to all branches• Manage and monitor the warranty department and responsible for verification and authorization of parts for warranty• Provide in-depth reporting and analysis of various parameters pertaining to the service department directly to the Service Managers throughout Kuwait• Implement field fix activities and improve service procedures to enhance work rate• Support technicians for technical issues and repairs the difficult maintenance problems as per Nissan operation standards guidelines as well as training employees for updated technical data• Implement (F1) activities & monitor continuously towards adherence on the workshop floor, which has a positive impact on Customer Satisfaction trend• Ensure calibration or re-calibration of all workshop tools on a timely basis

This company is active in sales, services and distribution of Toyota, Lexus and Daihatsu in Oman• Administer and allocate duties to all concerned team members, guiding and managing them effectively• Handle team members' grievances and problems, solve effectively, motivate, and guide them well• Act as a liaison between management and colleagues for providing maximum productivity• Encourage others to perform delegated tasks in their way and hold them accountable for results• Encourage and motivate individuals to suggest ways of addressing the performance issues and concerns• Encourage and motivate the individual to resolve the problems and complaints effectively within time• Analyze the debtors weekly, maintain the flow and effectiveness of cash collection procedures• Generate periodical reports for management information, analyzing the needs and requirements• Demonstrate a friendly work approach and build a healthy relationship with customers, keeping loyalty• Maintain the highest level of customer satisfaction and reduce customer defection without losing profit• Maintain a strong level of support to customers and effective networking for referral and repeat business

This Company is active in sales and services of Maruti Suzuki in Kerala.• Led and managed the service team to ensure effective and efficient operation• Ensured that preventative maintenance is completed and current fleet meets quality assurance standards• Maintained ISO requirements and complied with the company's Health and Safety requirements• Service vehicles in line with manufacturers' specifications and/or company standards• Maintained and repaired vehicles and equipment as required• Provided accurate and on-time job records and other information to the office in line with company procedures• Conducted general servicing of workshop electrical and mechanical equipment• Tested work and equipment for safety• Maintained general oversight of safety and good practice on-site and reported breaches to management when observed

This Company is active in sales and services of TATA vehicles in Kerala• Carried out routine maintenance, servicing, and breakdown repairs of TATA vehicles• Provided telephone technical support to the customers• Reported warranty problems back to TATA Motors using DMS• Ensured that all work and parts were properly recorded, and service reports were completed and forwarded to relevant sections in a timely manner• Undertook tasks as directed in support of the service organization• Conducted business with customers in a professional and courteous manner under all circumstances

This Company is active in sales and services of Maruti Suzuki in Kerala. • Established an annual business plan and monitored and analyzed market trends• Used a range of tools and techniques to motivate the service staffs• Increased the CSI (Customer Satisfaction Index) by increasing the quality of service and customer satisfaction monitoring• Identified staff that required ongoing training and implemented training opportunities to ensure their skills were improved• Coordinated resources, (operational and human) schedules, and activities to effectively manage jobs• Received and reviewed feedback from customers and followed up to ensure customer satisfaction• Worked with service advisers to investigate customer complaints and concerns arising from services and suggested appropriate solutions• Developed and implemented systems to record, file, and store information pertaining to customer inquiries

This Company is active in sales and services of Maruti Suzuki in Kerala. • Upheld service quality standards set by management and reported quality concerns to Suzuki India and other major technical concerns• Debriefed the team by conducting morning meetings, setting daily tasks, deliverables, and action items to achieve• Authorized warranty repair and interfaced with Suzuki TSMs and other Suzuki officials walking through audits, service quality checks, and handling all service level communications• Measured warranty KPIs and conducted internal auditing and review warranty operation• Managed a workforce of 100 people to distribute tasks and integrate the output of sub-teams• Brought face-to-face interactions and built successful rapport with customers

This Company is active in sales and services of Maruti Suzuki in Kerala. • Ensured adherence to safety norms and participated in Kaizens and innovations at the workplace.• Participated in internal audits for building service quality standards and performed day-to-day jobs under superior's supervision.• Learned troubleshooting skills on the vehicles and developed communication skills for building rapport with customers.• Participated in DMS training to learn the process and familiarize with Maruti Reports.