Responsibilities:• User administration (setup and maintaining account).• Maintaining system (PCs and Servers).• Configuring Office365 & Exchange emails.• Maintaining the peripherals, such as printers and other devices that are connected to the network.• Quickly arrange repair for hardware in occasion of hardware failure.• Monitor system performance and provide security measure, troubleshooting and maintenance as needed.• Troubleshooting issues escalated via Helpdesk.• Installation of software’s and up gradation.• Create a backup and recovery policy.• Design and implement systems, network configurations, and network architecture, including hardware and system software technology, site locations, and integration of technologies.• Update system as soon as new version of OS and application software comes out.• Implement the policies for the use of the computer system and network.• Configuring security policy for users. Strong grasp of computer security (E.g. firewalls and intrusion detection systems).• Maintaining Checklist of systems/software.• Updating the issue log sheet including CAPA (Corrective and Preventive Action) log.• System performance tuning.• Identify areas of operation that need upgraded equipment such as Computer, Drop Cables (UTP), Fiber optic cables, Hub, Switch, etc.• Train users in use of equipment.• Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.• Server management.• Coordination with Customer support for any technical issue of Server and Computer covered under warranty.• Management of all backup and restoration.• Escalation & coordination with Application team at Hyderabad for Application issues.• Taking IT Induction to New joined Employees.• Maintaining ISO-9001 related IT documents.• Attending ISO Audits of IT

Responsibilities:• Hands-on experience on IBM x3200 M3 and Lenovo TS40 Servers.• Visiting each center and resolving IT or technical issues• Configuring, monitoring and troubleshooting of Gajshield and Fortigate firewall in the HO and Branch office.• Configuring, monitoring and troubleshooting of CCTV cameras.• Configuring, monitoring and troubleshooting of Matrix EPABX.• Regular monitoring the hardware and software system.• Manage vendor contracts• Finding, negotiating, follow up on vendors for all IT and telecom needs.• Training staff on usage of software/ hardware system.• Internet account handling of all staff. Creating/ deleting/ blocking accounts• Installing, configuring and troubleshooting operating systems and software.• Managing LAN and WAN. Troubleshooting network related problems.• Maintain computer peripheral devices and resolve associate problems.• Install upgrade, support and troubleshoot for Desktop Applications• Install Windows 7 /XP on end-user systems and do the end-user configurations• Install upgrade, support and troubleshoot for printers, peripherals, voice equipment and any other authorized peripheral equipment• Troubleshooting basic level network connectivity in a LAN/WAN environment• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment• Requesting and coordinating vendor support• Communicates and coordinates operations schedule, backups, and downtime to users.• Works independently with IT functional units and business units.• Providing online and on-site support to users.• Designate and train a back-up person and develop procedures to perform IT duties• Help plan/budget the hardware and software needs of the Company and Branch offices.• Performing monthly preventive maintenance activity at HO and Factory.

Responsibilities:• Monitoring and Maintaining of Leased Lines and ISDN Lines of CANARA Bank.• Configuring various Routers as per customer’s requirements.• Configuring Routers to MULTILINK leased lines.• Monitoring and Maintaining links with the help of WHATS UP GOLD and SECURE CRT Software, HP OPEN VIEW software.• Configuring CDMA and VSAT links as per requirements.• Providing Technical Support to Canara Bank Employees over phone on network slowness and Antivirus.• Providing L1 support to branches of Canara bank remotely.• Providing remote solutions, probe problems and explain solution in such a way that non-technical users understand.• Troubleshooting Hardware/Networking queries over phone.• Escalating the issues to the next level of Support Engineer based on the issue.• Escalating the issues as per the Escalation Matrix provided by the customer.• Recording all the issues through E-Mail as well as by logging a ticket.• Tracking all the pending tickets to the closure, Immediate Response to all the E- Mails and Phone Calls.• Hands on experience on OFC CPE systems.• Hands on experience on remote management tool VNC.• Basic Trouble shooting, router, LAN / WAN configuration, port testing, & link testing for network connectivity.• Coordinating with vendors on Device failures and replacement.• Coordinating with BSNL Engineers on Leased Line, ISDN, CDMA failures and bringing up the same.• Configuring of Primary link Lease Line and Secondary backup link like VSAT, CDMA and ISDN.• Working on different types of modems like Atrie, Nomus Gateway, Tellabs 8110 RAD ASMI 52.• Taking the backup of the routers and Manageable switches.• Checking for load, reliability, input errors in routers.• Checking the ISDN, CDMA, VSAT backup connectivity for each branch.• Call logging with respective vendors for early restoration of link.• Preparing of daily report, Monthly report and maintaining the database of the whole NAP.