25 years of post qualification and rich work experience in the express distribution, transportation, e-commerce industry on various functions at customer services, sales, security and operations verticals which includes first mile,middle mile and last mile domain specialisation.Profile Summary: General Operations Management : Plan, develop and implement operations process. Branch Management:Manage Branch operations to achieve set and agreed goals. Risk Management: Implementation of security solutions for Infrastructure, resources and materials.Line haul Management: Plan and Manage productive line haul for improved services and control costs. Transportation Management: Operate fleets on fixed TAT routes for speedy connection to primary, secondary distribution. Budgeting and control: Manage PUD operations, line haul costs and facilitate cost budgets. Business development: Formulate strategy for improved sales and revenue, extend constant support for revenue attainment. Data Quality: Accuracy of data input- share, real time update to network: Field operations Management: Analyse COA trend and ensure on-time PUD discipline. Vendor Management: Third Party contract formulation to achieve service KPI &SLA metrics. Learning and Development: Ensure periodical L&D ,training for work force through various developmental activities in a fun-filled learning environment and promote people from within system. Recruitment and selection: Hire right talents to fulfill service requirements and meet organisational long term service objectives. Public Relations: Maintain cordial relations with external, government bodies for smooth business operations and legal compliance time to time as per the law enforced in the land by government bodies.