Muralidharan K Email and Phone Number

Zonal Technical Service Manager, Emerging Mobility Business Unit (EMBU) - VIDA Platform (Electric Mobility Division of Hero Motocorp) - Handling complete Aftersales business for VIDA EV portfolio.Currently in Zonal Manager role leading a Team of Service engineers.

Area Manager - Service Role: After-sales service support across assigned territory ensuring Dealer profitability & Customer CSIResponsibilities:I was managing 8 dealerships across 3 districts in Tamilnadu zone. Handling field level service operations, focusing on maintaining synergy between Customers, Dealerships and the Organization.• Implementation of Service policy at dealership & Improve CSI through process for dealer profitability• Monitoring Service intake, Spares, accessories and VAS promotion (Includes AMC & Extended Warranty) • Supporting dealer in handling customer complaints both in service and parts related issues• New Network Expansion & Upgradation of existing setups• Responsible for dealer management, service quality and inventory management for improving CSI• Technical Training for the service advisors, technicians, managers etc., at dealerships• Taking care of Service promotional activities ensuring Dealer profitability• Constantly improving Service absorption ratio

Senior Engineer - Product Support in HCV Daimler Division of GMMCO taking care of After-sales support and service marketing for Mining Trucks all over India.Responsibilities:• Managing 6 branches pan India which includes 12 mining sites• Critical AMC Monitoring – Designing customized AMC’s to customers based on their requirement• Added Responsibility of Service Marketing for Bharat Benz Mining trucks• Offering wide range of aftersales solutions through Extended Warranty • Planning and Execution of New Business establishments including Site office, Workshops etc.,• Achieving CSI targets and revenue related KPIs• Responsible in Increasing Service penetration pan India with a total Vehicle population of 1495 (includes Mercedes Benz 4841K, Bharat Benz 3128 CM, BB 3143 CM, 2528 etc.,)