Muralidharan Krishnan Email & Phone Number

Chennai, Tamil Nadu, India

At Make Our Packages, we go beyond the ordinary to redefine your travel experiences.Our mission is simple: to bring smiles to the faces of every customer we serve.When you choose Make Our Packages, you're choosing a team dedicated to going above and beyond to redefine your travel experiences. We focus on the little details and provide personalized service to ensure your journey is truly exceptional.

Kodaikanal, Tamil Nadu, India

* Setting up of all departments/Post operative system* Recruiting the manpower* Engaged with Post project work* Branding and Positioning of the property* Employee and Guest relations* Marketing Strategy, Participating all IITMs, Meeting TAs

Kodaikanal, Tamil Nadu, India

* Setting up of all departments/Post operative system* Recruiting the manpower* Engaged with Post project work* Branding and Positioning of the property* Employee and Guest relations* Marketing Strategy, Participating all IITMs, Meeting TAs

Nagpur, Maharashtra, India

Core areas : Front Office, Sales and MarketingReporting to the GM and MD simultaneouslyShort period, Moved to Kodaikanal due to family reasons

Hyderabad, Telangana, India

* Re-structuring of entire system* Re-setting of all the departments with SOP* Increased ARR from 1700 to 2600* Reduced existing manpower of 135 to 86 and increased the quality of service* Reporting to: Executive Director

Chennai, Tamil Nadu, India

* Complete control of Front Office operations* Head of the department.* Assisting the Sales Deptt* Handling a strong manpower (33 staff)* Liaison with Airlines, Police, Emigration and Airport Customs & Leading TAs* Reporting to: RM/CEO

Goa, India

* Planning and administrating the operations of Front Office, House-keeping and Security* Entire day to day operation during GM’s absence* Controlling of operational cost* Reporting to: GM / MD

Kolkata, West Bengal, India

Front Office Co-ordinator/Supervisor (1986 - 1997)Oberoi Grand/Kolkata - 231 Rooms – A 5 Star Deluxe property* Looked after Room reservation, Reception and Lobby* Handling of Guest complaints* Ensure anticipate guest needs* Handling of Room inventory/ Front Office Records* Implementing the training course for new recruits* Reporting to: FOMLobby/Guest Relations: 1997-2000Oberoi Grand/Kolkata – 231 Rooms – A 5 Star deluxe property* Situation handling* Concierge set up (Airline ticketing, Car rental, sight seeing)* Reducing Front Office cost (Guest transportation/Stationery)* Reporting to: FOMAchievements in the Group:* Had an opportunity to travel all Oberoi Hotels in India during CRS audit* Set up the departments (FO & Sales) & Training course for new recruits* Overseeing the cost control activities* Implementing right employee & right job, multi-skilling* Good cordial/business relations with the employees and the guests* Keep higher authorities informed about the activities* Getting involved personally to ensure that organizational profit/standard is maintainedManager-Front Office /Administration: 2000-2004The Trident/Chennai – 167 Rooms – A 5 star property* Complete control of Front Office operations* Head of the department.* Handling a strong manpower (30 staff)* Liaison with Airlines, Police, Emigration and Airport Customs & Leading TAs* Reporting to: GM