Muralidharan Viswanathan Email & Phone Number

Bangalore, India

- Initiate new business for Esskay in the areas of Electronics Repairs,Grading Services, Reverse Logistics Programs, RMA fulfilment, Refurbish , Maintenance Contracts, Spares & Services.- Digitise Service supply chains for reverse logistics- Field service management specialist- Part of the Leadership team of Esskay for business in India and Middle East. (www.esskay.in) / (www,esskaygulf.com)- Focus Sectors : Consumer Electronics, IT Assets, Industrial, Healthcare, Analytical Instruments, Building Technology Equipment- Business Development for Middle East markets , Base - Dubai & Doha- Warranty Management Services Business (Pan India) for a Global IT client - Always looking for new opportunities to help customers especially for After Sales Services

Bangalore

• Started as Practice Lead - IoT for Industrial Vertical, went on to Heading Industrial & Utilities Vertical and responsible for its business. Reporting to CEO.• Offerings – Roadmap and Planning including go to market foro Remote Diagnostics & Monitoring for Industrial & Utility equipmento Telematics Solutions for Fleet Operators for Fuel Monitoring.o Remote Assets utilization and optimization along with fuel monitoring for construction sites.o Industrial Analyticso Water Treatment Monitoring and Automatic Meter Reading (AMR)• Work with sales team to close orders.• Business is solution based and involves concept selling to the Top Management of the customers. These are solutions based on Analytics / KPI reporting in the Industry & Utility verticals including dashboards to complex statistical Models. Successfully converted four large accounts in the last year.• Worked on a large automotive project for Fleet Management both for OEM level and End User level information dashboards.• Water Management solutions deployed at both Utility customers, Building Projects, Industrial sectors. These include Water Treatment & Waste Water remote monitoring & analytics.• Built up the team, as the company is in the start-up phase. • Part of the management team reporting into the Board and having monthly reviews/ feedback.• Won Spot Awards & Champion of the Quarter awards.

• Process Re-Engineering across the Consumer Tech Support (CTS) group using Lean methodologies/ Six Sigma tools. Member of a Green Belt Process Improvement initiative.• Deploy enterprise / local initiatives across site within specific deadlines. Have rolled out 7 Global initiatives over the last one year.• Was part of the team that implemented tools like DellConnect, Softphone across CTS.• Additional responsibilities in terms of hiring for the CTS team, though this was not part of my core responsibility. • Drove metrics like Average Minute Per Resolution (AMPR) / Total Cost of Resolution successfully with the Operations team, while remaining a support team.• Established a culture of best practice sharing within the Bangalore Process Engineering (PE) team across teams from US / EMEA & Canada.• Responsible for analytics for providing the Operations on Agent Outliers , Process Compliance, insights into looking at Customer Satisfaction feedback. Won the Striker at Dell for this achievement within the first six months.• Conducted Leadership level training programs for new Managers into Dell• Certified Lean Change Agent in Dell and drove Lean Initiatives.• Managed a competitive technical team of Process Leads with no attrition during my tenure.

Bangalore , Pune

• Heading the Pre-sales & After market sector at a Country Level and reporting to Business Head.• Responsible for Business Development for service for each year. This includes planning business targets & financial targets to the team. Worked closely with the end customers to understand the requirements & then offer service solutions. • Drove new service revenue initiatives year on year bring contributing additional 20% towards EBIT.• Drive business metrics like Customer Satisfaction , Mean Time to Repair , First Time Right etc across the various regional offices successfully and this group became the benchmark for all internal service organizations within Automation & Drives unit• Set up a out sourced business model for Field Services & Repairs and helped improve margins by 45% , while maintaining customer commitments for service delivery. This model is common across IT industries, but relatively new to the Industrial Sector.• Responsible for large Client accounts for Service Delivery / Contracts including stringent SLA’s that were met. Clients were across India.• Set up the entire Logistics process (including reverse Logistics) right from evaluating and finalizing vendors for spare parts in 4 key locations. This model is successfully implemented and is extended to other business divisions.• Certified ISO internal auditor• Working with various cross functional stakeholders at a Global level in executing Services as per committed SLA’s.

Electronics

Program For Business Managers, Management

Program sponsored by Siemens for Middle to Senior Level Managers

Electronics, Electronics

Education record

Bachelor Of Religious Education, Christian Theology