Exploring, Reading, Writing, Coding, Connecting.Reading and writing about the foundations of AI, product distribution, CX, and new business models.Exploring new technologies in 3D printing, robotics, AI, agents / apps.Connecting with people to learn and help as needed.

RapL is an AI driven mobile first micro-learning and productivity platform. It enables customers to rapidly hire, develop, and up-skill 1000s in their global workforce. It is trusted by tens of enterprises like Toyota, Dell, Cisco, NetApp, Nestle, L&T, et al. As the Co-founder and Chief Product Officer (CPO), I led product, strategy, marketing, sales, and fund raising. Work with team to foster customer connections; Visit customers, listen, gather and prioritize business requirements to formulate / update roadmaps, and build products. Applied data driven approaches and Generative AI to create new authoring tools, analytics, and marketing content. Won awards from TiEcon, NetApp Accelerator, and G2.Get RapL and succeed in building next generation teams.

Incubate early stage products using cloud services, big data, videos, and analytics. Partner with venture labs and accelerators to explore new markets and technology. Created proof of concepts for review with customers and turn these into products. Hired interns and vendors to build out products. Connected with and conducted due diligence on 10s of startups. Advised and invested in a dozen startups; assisted them with team and product development.

Led product and engineering for digital platform: APIs, accounts, mobile orders, payments, anti-fraud, blockchain/crypto payments, gifting, and data integrations.* Inherited and transformed 250+ person team (product, tech, devops); grew 10+ leaders; reduced OpEx.* Partner with business, marketing and operations teams to innovate rapidly for the business.* Work with team to understand and enable growth through innovation and leadership.* 100M+ users with 20M+ active members; mobile orders grew by 60+%, 2B+ API calls/day; Uber Eats, cryptocurrency, etc.* Lowered cost of payments by 25% and sped up 40%; reduced OpEx by $5M/year.* Improved reliability: mean-time-between-failure (MTBF) extended from days to months.* Continuous quality testing, and devops, reduced payment terminals failures by 3x.* Inventory, review, and reduce technical debt - through repeat triages, solving minor problems, and adding roadmap items for big items.* Work with team to componentize the systems, define and handle technical challenges (ex: BCP, reduce single point of failures, performance and scale issues).

Led product and engineering to create SaaS Offering for revenue insights in retail and media intelligence. 10+ enterprise customers. Formulate technical strategy, work with team to hire and implement the platform and apps.

Advised on Technology, Business Model, Enterprise rollouts, and Team Building. Acquired by Smartsheet.

Formed and led global teams of 200+ product managers, engineers, and QASenior Director / DM, Office 365 Data, (2014-16)- Led data driven customer insights, system health, and security health.- Cloud & local software with AI/ML processed 100B+ events/day on 50,000 servers.- Reduced O365 sev 1 incidents by 20%+.- Teams in Redmond & Boston (USA) and Taipei.Senior Director / DM, Windows Phone Services (2009-14)- Delivered v1 to v4 of the App Store, Mobile Wallet, mobile operator (MO) Billing- 100M+ global users for billions of requests/day; early adaptor of Azure.- Strategic integration to grow from 0 to 60+ mobile operators billed within 2 years.Senior Director / DM: Led product and engineering teams for SQL Server Manageability & BI visualization- Led strategy for data visualization platform; presented to senior execs up to Bill Gates. (2008)- Delivered SQL Server utility and management tools for thousands of DBAs worldwide. (2009)Product Unit Manager, Subscription & Commerce. (2005-2008)- Platform to 30+ Microsoft businesses processing $2B+ revenues: Xbox Live, Office, MSN, CRM, Azure, and Ads.- Led 200-person multi-disciplinary agile teams in Redmond, WA, Hyderabad, India, and Shanghai, China- Design & built platform for B2C, B2B, micropayments, transactions, subscriptions, & payments.- Operated systems at 4 9s of reliability with OpEx reduced by 40%.Group Product Manager, Subscription & Commerce (2001-2004)- Led 25-person product teams for ecommerce platform (aka Subscription and Commerce Group).- Created Microsoft Points as a global asset; launched with Xbox Live, Windows, & MSN.- Expanded E-commerce platform with B2B subscriptions, usage billing, transactions, settlements & reporting.Fun Social Cause Project: Lead a hackathon with 80+ people; launched donate.msn.com within 20 hours to raise $13M for Hurricane Katrina victims (2005)

Development Manager, MSN Search (1999-2000)- v1 online search products (MSN search, now bing search).- Launched search with sponsored ads (link ads); vertical search for music & shopping.- 10x scaling to 30+ markets and 7 languages within 2 years.Software Design Engineer Lead, Microsoft Corp. Redmond, WA (1994-1999)- Founding engineer on Web Server Product (IIS).- Design and build web server, ftp server, and related TCP/IP and server products.- Delivered scale, performance, and programmability; won industry benchmarks for web servers.