Muralishankar Andy Email & Phone Number

United States

• GuruSchools LLC is one of the leading IT training, consulting and outsourcing firm serving fortune 500 clients for the past two decades in various industries IT, Insurance, Healthcare, Pharmaceuticals, Utilities.
• Partnered with Data Science team to source data from various data sets.
• Performed reporting and direct analysis of data to provide recommendations for operational improvement and cost reduction.
• Documented process flow reporting.
• Worked as a liaison between business partners and Data science team.
• Demonstrated a keen understanding of data. Identified and translated the connections and core issues to operational and financial controls.

Bengaluru, Karnataka, India

• The Global Tech Community Platform is an open community platform, which has been build “by community for community”. We connect industry professionals, vertical experts, and learners together bringing real-world.
• Used automated tools to extract data from primary and secondary sources.
• Removed corrupted data and fixing coding errors and related problems.
• Developed and maintained database and data systems – reorganized data in a readable format.
• Performed analysis to assess the quality and meaning of data.
• Filter Data by reviewing reports and performance indicators to identify and correct code prob ts could be helpful for the diagnosis and prediction.

Coimbatore, Tamil Nadu, India

• Firm undertakes projects to address various needs and provides expert advice in their field. They analyze situations, collect data, and present comprehensive solutions. Consultants possess expertise, problem-solving.
• Worked with domestic clients for various development and maintenance.
• Monitor daily status, analysis details and updating the customer daily. Responsible for requirement gathering and analysis, functional specification, and test case review and requirement phase project planning and.
• Analyzing, clarifying, and translating business requirements into technical specifications, and act as an interface between the customer and project team.
• Ongoing Interaction with customers throughout the requirement phase project lifecycle, escalate important issues and provide weekly status updates for all outstanding issues.
• Responsible for ensuring customer satisfaction by achieving delivery, service quality standards and building customer relations.

Coimbatore, Tamil Nadu, India

• The company focuses on various clients’ most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics and sustainability across all.
• Worked with domestic clients for various development and maintenance.
• Participated on project team to support enterprise clients with implementation of applications and integrations with other host systems.
• Provided support to the team in developing the project. Took Part in Designing, implementing, developing and customizing the application as per functional specifications.

Bengaluru, Karnataka, India

• Tata Consultancy Services Limited is an Indian multinational information technology services and consulting company headquartered in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46.
• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
• Assist team members and provide support and solutions to customer queries to meet company objectives.
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Escalating promptly any issues that may impact operations.

Bengaluru, Karnataka, India

• Is redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalized, satisfying customer experiences. Company’s advanced conversational AI platform predicts consumer intent to.
• Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
• Accurately processed and documented call transactions using tracking software.
• Provide consultancy and support to Customer Interaction Management solutions.
• Analyzing, clarifying, and translating business requirements into technical specifications, and act as an interface between the customer and project team Implementing, developing and customizing the AVAYA Dialer PDS 12.
• Responsible for ensuring customer satisfaction by achieving delivery, service quality standards and building customer relations. Train and Mentor new employees in the team.

Master Of Computer Applications (Mca), Computer Programming, Specific Applications

Bachelor Of Science (Bs), Computer Science