Muralishankar Andy Email & Phone Number

United States

GuruSchools LLC is one of the leading IT training, consulting and outsourcing firm serving fortune 500 clients for the past two decades in various industries IT, Insurance, Healthcare, Pharmaceuticals, Utilities, Retail, Banking, Telecom, Aviation and many more.•Partnered with Data Science team to source data from various data sets.•Performed reporting and direct analysis of data to provide recommendations for operational improvement and cost reduction. •Documented process flow reporting.•Worked as a liaison between business partners and Data science team.•Demonstrated a keen understanding of data. Identified and translated the connections and core issues to operational and financial controls.•Worked with dashboards and reporting tools to analyze data from multiple angles and uncovered insights to discover market trends.•Supported ad-hoc reporting as needed.•Worked closely with the business and data engineering team to improve the data collection and quality.

Bengaluru, Karnataka, India

The Global Tech Community Platform is an open community platform, which has been build “by community for community”. We connect industry professionals, vertical experts, and learners together bringing real-world relevance and career exposure for enhanced learning. We are continuously growing our community to help organizations in capability building with Skills-based learning. In the ever changing job roles, extending the learning outreach by nurturing the future ready and most desired professionals in the industry. •Used automated tools to extract data from primary and secondary sources.•Removed corrupted data and fixing coding errors and related problems.•Developed and maintained database and data systems – reorganized data in a readable format. •Performed analysis to assess the quality and meaning of data.•Filter Data by reviewing reports and performance indicators to identify and correct code prob ts could be helpful for the diagnosis and prediction.•Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.•Analyzing local, national, and global trends that impact both the organization and the industry•Preparing reports for the management stating trends, patterns, and predictions using relevant data•Worked with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. •Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Coimbatore, Tamil Nadu, India

Firm undertakes projects to address various needs and provides expert advice in their field. They analyze situations, collect data, and present comprehensive solutions. Consultants possess expertise, problem-solving skills, and the ability to communicate effectively to improve business functionality and success.•Worked with domestic clients for various development and maintenance.•Monitor daily status, analysis details and updating the customer daily. Responsible for requirement gathering and analysis, functional specification, and test case review and requirement phase project planning and scheduling.•Analyzing, clarifying, and translating business requirements into technical specifications, and act as an interface between the customer and project team.•Ongoing Interaction with customers throughout the requirement phase project lifecycle, escalate important issues and provide weekly status updates for all outstanding issues. •Responsible for ensuring customer satisfaction by achieving delivery, service quality standards and building customer relations.

Coimbatore, Tamil Nadu, India

The company focuses on various clients’ most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics and sustainability across all industries. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces.•Worked with domestic clients for various development and maintenance. •Participated on project team to support enterprise clients with implementation of applications and integrations with other host systems. •Provided support to the team in developing the project. Took Part in Designing, implementing, developing and customizing the application as per functional specifications.

Bengaluru, Karnataka, India

Tata Consultancy Services Limited is an Indian multinational information technology services and consulting company headquartered in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. •Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.•Assist team members and provide support and solutions to customer queries to meet company objectives.•Maintain updated knowledge of company products and services to better provide customer support and service solutions.•Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.•Escalating promptly any issues that may impact operations.•Producing stage plans, highlight reports, risk logs, requests for change.•Managing client expectations by ensuring the delivery of the highest quality service•Acting on client feedback.•Conducting other project related activities viz. scheduling and tracking projects, resolving project related compliance and managing vendor outputs and relationships•Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time with the desired results.•Creating detailed project road maps, plans, schedules and work breakdown structures.

Bengaluru, Karnataka, India

Is redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalized, satisfying customer experiences. Company’s advanced conversational AI platform predicts consumer intent to create frictionless interactions that strengthen relationships and increase brand loyalty. Company’s significant contact center expertise enables us to deliver natural, consistent conversations across all digital and voice channels driving greater operational efficiencies. Whether you choose company’s SaaS platform, agent services or a managed service for your business, [24]7.ai is a trusted partner.•Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.•Accurately processed and documented call transactions using tracking software.•Provide consultancy and support to Customer Interaction Management solutions. •Analyzing, clarifying, and translating business requirements into technical specifications, and act as an interface between the customer and project team Implementing, developing and customizing the AVAYA Dialer PDS 12 as per functional specifications. •Responsible for ensuring customer satisfaction by achieving delivery, service quality standards and building customer relations. Train and Mentor new employees in the team. •Installation support (Linux, HPUX OS, Application, Database, Patches). Support custom configuration changes. Identifying Bugs and work closely with AVAYA III Tier Support team for Bug fixing and patch release.•NICE Voice Logger Administration: (version 8.9) / NICE Universe – Managing NICE recording systems for the contact centers like monitoring recording, generating of recorded calls, maintaining backups for NICE loggers, creation of agent ids and creating Administrator, Supervisor user ids and assigning privileges to these ids.

Master Of Computer Applications (Mca), Computer Programming, Specific Applications

Bachelor Of Science (Bs), Computer Science