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Extensive international experience in the luxury hospitality sector across London, Turkey, and Dubai, with a proven track record in rebranding, hotel launches, and comprehensive general management. I specialise in transforming hospitality projects from concept to reality, leveraging innovative business acumen and a pragmatic approach to deliver exceptional guest experiences. My expertise lies in elevating luxury standards beyond the conventional, ensuring unparalleled guest satisfaction and maximised profitability.
Ahãma - Relais & Châteaux
View- Website:
- ahamaliving.com
- Employees:
- 125
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General ManagerAhãma - Relais & Châteauxİstanbul, Turkey -
Consulting General Manager (Opening)Hillside - Alarko Tourism Group Sep 2023 - PresentBodrum, Muğla, Turkey -
Property DeveloperPrivate Company Nov 2019 - PresentIstanbul, TurkeyPurchasing, developing and sales of 3 residential luxury apartments in Istanbul and 2 private luxury villa and residences in Bodrum, on behalf of private investors with resale profits of 47% and 50%.The projects included conversions of two historical apartments in Central Istanbul, which were fully refurbished and restored to their former glory.
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General ManagerSofa Hotel Istanbul, Autograph Collection - Marriott Jan 2017 - Aug 2019Istanbul, TurkeyFurther to request from the Owning Company I have returned to the Sofa hotel, to direct, oversea and complete the transition to Autograph Collection by Marriott . Upon my return within 6 months the mission was completed. During the process we also received a great recognition as the 'Leading Design Hotel' by World Travel Awards, bringing the awards total to three during my tenure there.
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General ManagerNikki Beach Hotels & Resorts Emea Mar 2015 - Dec 2017Bodrum - TurkeyI have joined Nikki Beach Family and Dogan Holding as their General Manager to complete construction, open and operate the brand new, multiple award winning Nikki Beach Resort & Spa, in Bodrum - Turkey Despite challenging and difficult times in terms of tourism in Turkey, I have successfully opened and managed Nikki Beach Hotel just under two years. With it’s renowned Beach Club operations, two restaurants, bars, beach, spa and 76 rooms&suites the hotel now has taken it’s positioning as a five star luxury and lifestyle resort within the Bodrum Peninsula. -
General ManagerThe Sofa Hotels & Residences Feb 2014 - Mar 2015Istanbul, TurkeyIn September 2014 I began the journey at the Sofa Hotels & Residences; a luxurious and successful art hotel, located in Nişantaşı, one of the most desirable neighbourhoods in Istanbul.In this short time, we transformed the Hotel with beautifully renovated rooms, new SPA management, stunning new personnel Café and acquired many new art works including a show piece new digital art located at the entrance lobby for everyone’s pleasure. Following the improvements we increased YTD occupancy by 15%, ADR by 11%, achieving year-end GOP to 38%.We were proud owners of two awards by ‘World Luxury Hotel Awards 2015” World Luxury “Design Hotel” and World Luxury “Boutique Hotel” of Turkey as well as awarded “Choice of Excellence” by TripAdvisor . -
Director Of Rooms Div./ Deputy GmW Hotels Feb 2012 - Feb 2014W Hotel IstanbulDuring my two and a half year tenure we have improved the hotel's overall YTD occupancy by 10%, ADR by 5%, total revenue by 8%, & year-end GOP to 52%.* Increased hotel's productivity by 8%, pushed guest satisfaction loyalty composite scores from 7.89 to 8.44, and improved external Clifton audit to 100% with zero Reds compared to 39 Reds three years previously.* Increased hotel’s LRA standard compliance scores to: Welfare and Security (100%), Product and Services (95%), Brand Identity (88%) Conditions (95%), and Cleanliness (96%). -
Deputy General ManagerMoevenpick Hotels & Resorts Aug 2010 - Jan 2012Istanbul, TurkeyResponsible for managing the day-to-day operations of the hotel and staff including: • Ensuring diligent control of costs, consistent delivery of guest services and quality to achieve the forecast and budget• Report directly to the owning Company and Regional General Manager; in addition to facilitating and managing relationships between the owning Company and Movenpick head office• Managed one of the most successful and profitable hotels in Istanbul with a budget of 19.4million US$ and GOP of 38%• Through determination regarding quality and creating a culture of warm hospitality, I was instrumental in increasing the Movenpick Istanbul ‘on-line Guest Satisfaction Survey’ ranking from no. 46 to the top 3 amongst all Movenpick Hotels. • The hotel also won two awards ‘The Leading Business Hotel in Europe” and ‘The World’s Leading City Hotel’ awarded by the ‘World Travel Awards’• Direct reports: Head Chef, Chief Maintenance, F&B Director, FOH Manager, Chief Security, Spa Manager, Executive Housekeeper and IT Manager -
Deputy General ManagerEgerton House Hotel Oct 2008 - Aug 2010London, United KingdomWorking closely with the General Manager, I was responsible for the following: • Repositioning the hotel as a 5* boutique property in one of London’s most exclusive neighbourhoods, Knightsbridge• Increased F&B profits year-on-year by 30%• Increased average rate by 12% and revenue by 10% through sales & marketing activity and neighbourhood partnerships and promotions• During my time at Egerton House, the hotel won numerous awards including ‘London’s Most Excellent Hotel’ by Condé Nast Johansens, ‘Small Hotel of the Year’ by Visit Britain, ‘Housekeeper of the Year’ award by AA as well as reaching the number 1 ranking on Tripadvisor
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Operations ManagerJumeirah Lowndes Hotel Dec 2003 - Mar 2007London, United KingdomRepositioning the hotel from a 4* to a 5* luxury Jumeirah London hotel my responsibilities included: • Closure of the property in preparation for a full refurbishment • Colleague consultation process• Project team preparation for a re-launch in October 2006• Increased Turkish market share by 3% in conjunction with S&M team• Sales office set up in New York after the take-over of a new hotel (6 weeks)• Provide support and direction to the management team• Monitored the guest feedback through the Quality Process approach• Revised the guest amenity programme• Forecasting and budget preparation• Worked in Burj Al Arab, Mina A'Salam, Medinat Jumeirah and Jumeirah Beach Hotel for Cross-exposure (3.5 months) -
House ManagerGloucester Park Apartments Dec 2002 - Dec 2003London, United KingdomMaternity cover contract including leading daily operations, managing accounts for key clients, contracting and control of guest tenancy agreements and extensions, recruitment and training programs as well as overseeing the final phases of soft refurbishment of apartments.
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Front Of House ManagerBerners Hotel Sep 2001 - Dec 2002London, United KingdomMy primary role was to build up a new team following the hotels takeover by JJW Hotels. I developed new business and was responsible for sourcing and negotiating several technology contracts for the hotel. I oversaw the enhancement of service delivery in the Club Floor, Lobby Service, Concierge, VIP procedures.
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Front Of House ManagerCrowne Plaza St James & 51 Buckingham Gate Mar 1995 - Sep 2001London, United KingdomFacilitated the implementation of the hotel management system from Fabco to Fidelio. Played a key-role in the refurbishment project and re-branding of the hotel from ‘St James Court’ to the ‘Crowne Plaza London St James’ as well as complete closure and creation of ‘51 Buckingham Gate’ 5* hotel.
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Management TraineeThe Ritz London Feb 1992 - May 1995London, United Kingdom3 Year Hotel Management program. Working at this wonderful iconic Hotel provided the foundation for my hospitality career.
Murat Deniz Education Details
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Cavendish College LondonHospitality Management , System Analysis&Design -
The Ritz London3 Year General Management Training Programme
Frequently Asked Questions about Murat Deniz
What company does Murat Deniz work for?
Murat Deniz works for Ahãma - Relais & Châteaux
What is Murat Deniz's role at the current company?
Murat Deniz's current role is General Manager.
What is Murat Deniz's email address?
Murat Deniz's email address is md****@****tel.com
What is Murat Deniz's direct phone number?
Murat Deniz's direct phone number is +90 212 368 *****
What schools did Murat Deniz attend?
Murat Deniz attended Cavendish College London, The Ritz London.
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