• Led software development processes for projects such as Rule-Based Chatbots, AI-Powered Chatbots, and Live Support Systems.• Designed tailored chatbot scenarios by effectively analyzing customer requirements and needs.• Developed high-performance and scalable software solutions by leveraging modern technologies such as Vue.js, Nest.js, Redis, and PostgreSQL.• Played an active role in team collaboration and project management, ensuring the timely and successful delivery of projects.• Developed innovative features to enhance user experience within chatbot projects.

• Conducted manual testing to ensure quality assurance in software development processes.• Designed test scenarios and performed functional, regression, and user acceptance testing.• Managed workflow and enhanced team communication using tools like Jira.• Reported bugs and provided actionable recommendations for resolution.• Performed test analysis to improve user experience.• Developed and executed API Tests by usng Postman.