As a Senior Technical Support Engineer at Fortinet, I troubleshoot and resolve complex network security issues for enterprise clients, using various Fortinet products and solutions, such as FortiClient, FortiGate, FortiSASE, FortiCloud, and FortiEDR. I have multiple certifications from Fortinet, including Fortinet Certified Professional Network Security and Fortinet FortiEDR 5.0 Administrator. I am passionate about learning new technologies and solving challenging problems in the IT and network security field. I work with a team of experts and collaborate with partners and customers to deliver high-quality service and support. With a Master of Science degree in Remote Sensing from Middle East Technical University, I have a strong background in geological engineering and GIS applications. I also have a RIPE Database Associate certification from RIPE NCC, and I am fluent in English and Turkish. Still learning Czech and German.When I was working in Veriteknik Datacenter, I was responsible of networking, routing, management of security applications, backup and storage systems along with related datacenter management components such as VoIP, ERP, logging and reporting. I have strong background on all mainstream Linux distributions, Windows and macOS systems. I have set up over 10 medium/large Fintech customers complyinh with PCI DSS standarts and it's certification process successfully.I have a strong background in geological engineering and remote sensing, with a Master of Science degree from Middle East Technical University, where I worked with Prof. Dr. M. Lütfi Süzen on GIS and remote sensing applications. I also have a RIPE Database Associate certification from RIPE NCC, and I am proficient in Microsoft Office, Excel, and customer service skills. I am passionate about learning new technologies and solving challenging problems in the IT and network security field.