Murat Munzur Kirmizitas Email & Phone Number

Bern

As a 1st Level Customer Service Agent Dialog and Triage at Mobi24, I attach great importance to a customer-oriented approach. My responsibilities include not only the initial intake of claims and advising customers on insurance matters, but also carrying out partner mutations, handling invoice enquiries and providing immediate assistance in the event of domestic vehicle breakdowns.As a summer assistant in the transport department at Mobi24, I was able to contribute to a well-established team and relieve their workload thanks to my existing experience in administration and logistics and my profound interest in vehicles of all kinds. I was able to support them in the organization, implementation and processing/payment of vehicle transports.I use my diverse experience in customer service to ensure that our insurance customers receive prompt and effective support and that their concerns are taken seriously. I work closely with other departments to ensure that customer needs are met and the highest level of satisfaction is maintained.

Product Promoter for various consumer brands at different Mediamarkt locations.As part of successful promotions for customers such as JBL/Harman, ASUS (personal computing), Coca-Cola and Samsung (mobile and home electronics), I can immerse myself in different situations and various products to animate customers for the brand.

Aarwangen, Bern

In the family business, I was responsible for processing e-mails and bookings. I was also able to gain several years of experience in direct customer contact in food service. I also gained a broad insight into the financial aspect of the company.

Jegenstorf, Bern

As a first level customer service agent, I have a strong ability to link business processes and provide excellent customer service. Customer contact and communication took place in the various national languages by mail and telephone. Within a short period of time, I was able to move on from general topics and inquiries to specific complaints and problems as well as RMA topics. On a day-to-day basis, I used various programs such as SAP, Salesforce, MS Excel, logistics- as well as other online-tools.

Bachelor Of Science In Business Administration - B Sc Ba, Business Administration

As a student of the BSc BA in Business Administration at the University of Bern, I am expanding my knowledge in the areas of economics.

Assesment Year, Business Administration

During my assessment year in Business Administration at the HSG, I was able to develop my academic skills in an international environment..

Swiss Matura, English & Law And Economics, 5.0

I discovered my passion for languages and business during my school years at Gymnasium Obergergau. My main subject, English, not only.