Adept individual with more than ten years experience working as an Account Manager/Country Manager/Business Developer. Engaging and personable with the ability to increase business opportunities through clients, effective communication skills and a dedication to customer service. Over the course of more than ten years in this sphere, I have built Stokke's business in Turkey. I successfully transitioned the business from a distributor to direct, expanded the distribution and the customer base, and elevated the positioning of the brand. I have also built a large network of contacts with suppliers and customers across Turkey, Middle East and Europe.My Responsibilities;- Be the primary point of contact and build long-term relationships with customers- Help customers through email, phone, online presentations, screen-share and in person meetings- Develop a trusted adviser relationship with key accounts- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Forecast and track key account metrics- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations.- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis- Monitor and analyse customer's usage of our product- Responsible for working with the Sales team to on-board and integrate new clients and developing existing client relationships- Liaise between the customer and internal teams