As an IT support professional, i support more than 300 users in Office or out of Office on their IT related issues or requests. Giving support for especially Windows OS / MacOS / Android OS (client & server), Microsoft Office applications (Teams, Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive etc.), mobile devices, network devices and all other IT related peripherals such as printers, scanners, copiers, security systems like camera recorders and card readers. Preparing PCs giving IT orientation to new users. Working jointly with global teams, supporting global projects and applying updates/upgrades to local clients/servers. Training users and creating training materials if a new system arrives. Resolving wired or wireless network problems, fixing cabling issues. Counting IT assets and purchasing IT related hardware or other accessories. Managing and maintaining computer and user accounts in Active Directory environment. Managing land line and IP telephony hardware/software systems such as Cisco products.

Supported more than 150 users in Office or field sales people remotely on their IT related issues or requests. Managed Microsoft Windows XP & 7 clients Windows 2003 & 2008 servers, iPad & Blackberry mobile devices. Supported Microsoft Office applications (Outlook, Skype, Communicator, Word, Excel, PowerPoint etc.) Applied updates/upgrades to all clients and servers. Prepared PCs and IT orientation to new users. Fixed networking, printing, cabling and other system related issues. Managed user& computer accounts in Active Directory.

Supported more than 100 employees in main Office on their IT related issues or requests. Managed Windows XP/98 OS client notebooks & workstations. Managed Windows Server 2000/2003 servers for local applications. Fixed printing/scanning/copying and cabling problems. Fixed network related issues. Applied updates/upgrades on all PCs and servers. Prepared new PCs to new employees. Supported BlackBerry and other handheld devices.