Turkcell, Superonline, Turkcell DBS, Turkcell KKTCELL, Turkcell DSS, Istanbul Managing CRM and Digital Channels applications for Mobile and Fix customers• Leading 4 teams, +60 headcounts• Teams are responsible for customer data and applications in Turkey's largest telecommunication company• (35 million mobile subscription data and 15 million fixed internet customer data)• Responsible for provide support for 1st and 2nd level customer complaints• 1st level teams that Indirectly supported is 30 people by organisation• Building organization that can support and sustain customer need, working with agile methodologies• Responsible for vendor and third-party relationships/management• Budget management , Opex/Capex KPIs• Responsible for order management platforms, master data management, dealer and call center operations and CRM domains, document repository platforms, digital channels like Turkcell DO, Platinum, turkcell.com.tr, superonline.net etc• Teams have responsibility for 7/24 support, Monitoring processes, Customer Incident and Problem Management, Change Management, Deployment, being audited by BTK (Turkey's Regulation Authority for Telecommunication) and Fault Management• Teams have more than 15 critical audits per year , teams have never had big penalty or any SOX Gaps from inspections• All teams are able to achieve this goal by developing new methods with new technologies,for security improvements of supported applications• Regulations rule monitoring• Assuring service reliability more than one data center and providing active active working on disaster recovery sides• Established customer complaints decreases 4 times lower for 3 years• Established data quality KPI's are performed 5 times better for 2 years

• Middle ware layers of Fix and Mobile of Turkcell applications• Daily over 300 million of transactions is managed and mostly delivered under 1 second,• Dealer Management Platforms,• Fix and Mobile subscribers document repository platforms• Internal and external SLA• Capacity, security, requirements of platforms,• Vendor and partners management• Supporting more than 50 million of transactions/queries coming from banks/front end applications• Built virtual AI team developed applications and saved big amount of Opex;• Problem distribution application using AI algorithms• Incident resolution advisor applications with AI• Image processing number portability with AI• Sentiment analysis for customer surveys with AI• Used Microsoft Word and other software tools to create documents and other communications• Developed team communications and information for meetings• Managed on-site evaluations, internal audits and customer surveys• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork• Used critical thinking to break down problems, evaluate solutions and make decisions• Worked flexible hours; night, weekend, and holiday shifts• Demonstrated respect, friendliness and willingness to help wherever needed• Carried out day-day-day duties accurately and efficiently

• Head of CRM, Billing Charging, DWH, L1, test teams• Operation Leader of CRM and Billing systems replacements• Building L1 support and test teams• Executing Data Quality Process• Managing Tellcom Billing Charging test team• Managed automatic test system at Tellcom billing system in order to provide very fast testing and process improvement• Managed test team development and acceptance tests (mediation, interconnect, Billing & Rating systems etc.) Involved• Mediation System RFP process (Q1-Q2 2008)• Billing & Rating RFP process (Q1-Q2 2008)• Interconnect RFP process (Q1-Q2 2008)

• Head of SIP (Session Initial Protocol) lines and SIP PBX (Private Branch Exchange) software teams• Managing team and executing for development projects on SIP protocol• All projects are performed on time and high customer satisfactions• Used coordination and planning skills to achieve results according to schedule.

New signaling (ACC – Automatic Collect Call) software design functionality which is implemented for CAS, TUP (No.7) and interaction with subscriber's features (call waiting, call diversion etc.) and CAS line signaling software, signaling timers design for Brazil market• TUP –ISUP (ISDN User Part) inter-working software design and implementation for CHINA market including all signals and their parameters mapping• ISDN BRI - ISUP inter-working software design and implementation for CHINA market including all signals and their parameters mapping• Handling enhancement of SSB (Subscriber busy/Blocked) line signaling which causes network problem on CAS for Russia market, (2001)• New Attended Pay Station Log software design for multi market, and enhancement of this feature for Turkey market, (2002)• Destination and Route base OM's (Operational Measurements) software implementation, (2002)• Designing Default CEPT features for Turkish Telecom, (2002)• Giving field Support to Nortel Networks DMS switches from world including problem solutions and fixing for Services platform, (2002-2005)• Working on SIP (Session Initiation Protocol) Lines team and design SIP CCBS (Call Completion Busy Subscriber) for International Markets, (2006)• Investigation SIP PBX project work items and Driving SIP-PBX design team at Nortel Netaş (2006)• Investigating and driving GWC Line provisioning capacity increase project, (2006)• (For British Telecom IMS Trial) Investigating and driving IMS Application Server (Nortel AS2K) Name and Number privacy design, From Header, Privacy Header, P-Asserted Identity, TEL-URI interactions with existing name& number functionalities, (2007)• (For British Telecom IMS Trial) Investigating and driving IMS Application Server (Nortel AS2K) Services Integration test activity, (2007)