Murat Esenli Email & Phone Number

London, GB

London, GB

Compospec is a forward-thinking SaaS platform, dedicated to revolutionising UI documentation and user needs analysis. Our platform offers intuitive workflows and features tailored to the needs of UI/UX designers, software developers, and project managers, streamlining processes and enhancing productivity. At Compospec, we are committed to driving customer.

UX / UI DesignService DesignProduct DesignWeb DesignMobile App. Design

Leiden, NL

• Caring Desktop Application and Customer Online Application;
• The old model and not useful application has been redesigned to be accessible and usable for customers who take caring service.
• All caring platform modules are being redesigned for management and monitoring. End-to-end research and need analysis is done for the customer and user journey.

Bromley, England, GB

• MIS and Finance Solution for all UK schools;
• New UX strategy and boutique Research methodology were launched.
• Created all user personas and conducted their task and needs.
• Detailed competitor UX analysis was done and new UI layout design and navigation strategies were created.

İstanbul, Ümraniye, TR

• Open Banking & CI – CD Deployment Tool
• Conducted user research and designed wireframes, UI and user flow based on user needs.
• Web portal and Developer Console interfaces designed for Authorization, Fin-tech Application, Developers, Task Management transactions.
• CI – CD Deployment Tool digital content design

London, GB

• Project scope includes Customer Details, Payments, Scoring, Tariff Packages, Best Offers, Prepaid to Postpaid, Billing Details, Prepaid Activation, Order Dashboard Store / Shop responsive user interfaces.
• Analysed all processes, defined business need and researched user experience design requirements.
• Analysed as is user interface problems and create design solutions that meet measurable business goal and requirements.
• Created early - stage conceptual design and wireframes from low to high – fidelity mockups, fully-interactive HTML prototypes, user flows, customer journey and other appropriate UX deliverables.
• Presented design work to the product team and project stakeholders for review and feedback

London, GB

• Omnichannel Order Management Design
• Project scope includes “Order Catalog, Partners, Contact Center and Backoffice” all interfaces redesign.
• Analysed all processes, defined business need and researched user experience design requirements.
• Created early - stage conceptual design and wireframes from low to high – fidelity mockups, fully-interactive HTML prototypes, user flows, customer journey and other appropriate UX deliverables.
• Supported and coordinated with frontend team to make coding progress and shaping the UX backlog.
• Reviewed and tested all UI outputs for production.

Istanbul, Saraçhane, Fatih, TR

• HR Management Application
• Project scope includes all HR process interfaces and web portal that are job posting and collecting for municipal corporations.
• Created wireframes from low to high – fidelity mockups, clickable prototypes, user flows, customer journey and other appropriate UX deliverables.

İstanbul, TR

• Call Center Tracking and Monitoring Redesign
• Project scope includes redesign old interfaces in accordance with the UX design standarts.
• Designed high fidelity mockup and delivered to frontend team for UI development.
• Reviewed and tested all UI outputs for production.

Ankara, TR

• Consumer GSM Bill Complaints Management
• Project scope is building the shortest and easiest solution to put consumer billing complaints processes and designing contact center channel user interfaces. Customer’s dashboard, services & products, invoice items.
• Analysed and managed of customer requirements, established a baseline solution scope, UI design, development and presentation of proposals.
• Conducted user research, produced research-driven design assets, and coordinated interactions with clients.
• Defined, created, and delivered UX design requirements, designing customer journey, prototyping, building wireframes and high fidelity mockups.
• Managed and coordinated with frontend team to make coding progress and shaping the UX backlog.

Ankara, TR

• Contact Center CRM Redesign & Billing Charging Demand Management
• I have extensive experience working in the three main roles: Business Analyst, UI /UX Designer and Product Owner.
• Analysed and coordinated all BSCS (GSM infrastructure) and CRM application demands and projects with Agile methodology. Defining, using and maintaining Product Backlogs, Iteration Planning, Sprint Planning, Daily.
• Defined, created, and delivered UX design requirements, designing customer journey, prototyping, building wireframes and high fidelity mockups.
• Designed contact center CRM interfaces in accordance with the UX design standarts.
• There was hundreds of thousands corporate bill complaints and long inbound call conversations. Anymore, they don’t need reviewing a lot of menu UI for customer data information. Because, we implemented UX and new.

İstanbul, Ümraniye, TR

• Managed all warehouse transactions and activities in supply chain. Stocking, order picking-delivering, customer reclamations, high-mini racks and working area organizations and automation systems.
• Coordinated with other department communication, preparing management reports with using daily monitoring applications. Volume increasing like that; from five warehouse person to thirty person, stock yard increased.

Istanbul, Turkey, TR

• IT - Service & Product Development Department
• Achieved business development process for Prepaid services and products with Marketing – Sales – Customer Relations, planned new service/product, initiates and managed service development projects, coordinated with.
• Responsible for some Prepaid integration projects as system/business analyst and project manager. Tariff integrations, mobile marketing campaigns, customer relations applications, HLR transactions, internet channels.
• Defined, created, and delivered UX design requirements, designing customer journey, prototyping, building wireframes and high fidelity mockups for contact center CRM application UI and HLR interfaces.
• Completed successfully first mobile marketing campaigns in Turkey.
• Analysed and designed new UI to meet customer, business requirments.

• IT Department
• Focused on Online Banking, Wap – Palm Banking Applications and Call Center UI projects.
• Defined and analysed customer – user needs for best CX / UX design solutions.
• Designed wireframe, mockup and delivered to frontend team for UI development.
• Reviewed and tested all UI outputs for production.

New York, New York, US

• Handled high volume of inbound calls related to credit cards, funds, investment and all other bank products.
• Problem solving / conflict resolutions.
• Worked with high level of attention and accuracy in compliance with bank policies and procedures.