Murat Şeker Email & Phone Number

As a Customer Operation Planning and Support Senior Executive at REM People, I provide expert services to prominent clients such as MEY Diageo, Turkcell Superonline, and Shell. In this senior executive role, my responsibilities include:- Integration Services Development: I am significantly contributing to the development and enhancement of integration services for MEY Diageo, ensuring seamless and effective integration processes.- Product Development: I play a key role in the development and implementation of the company's new product, the POI (Point Of Interest) Verification screen. I contribute to the planning, design, and improvement efforts to ensure its successful launch and functionality.- Strategic Operational Planning: I develop and execute strategic plans to optimize customer operations for high-profile clients like MEY Diageo, Turkcell Superonline, and Shell, ensuring exceptional efficiency and effectiveness in service delivery.- Executive Customer Support: I deliver top-tier support to these clients, addressing complex issues and inquiries promptly to ensure the highest level of client satisfaction.- Process Innovation: I identify and implement process innovations to enhance the overall efficiency and effectiveness of customer operations for these key clients.

After being promoted to Customer Operation Planning and Support Executive at REM People, I provided expert services to prestigious clients such as MEY Diageo, Anadolu Efes, Turkcell Superonline, Mustela, Danone, and Shell. In this executive role, my responsibilities included:- Integration Services Development: I significantly contributed to the development and enhancement of integration services for MEY Diageo, ensuring seamless and effective integration processes.- Strategic Operational Planning: I developed and implemented strategic plans to optimize customer operations for high-profile clients like MEY Diageo, Anadolu Efes, Turkcell Superonline, Mustela, Danone, and Shell, ensuring exceptional efficiency and service delivery.- Executive Customer Support: I delivered high-level support to these clients, addressing complex issues and inquiries promptly to ensure top-tier client satisfaction.- Process Innovation: I identified and drove process innovations to enhance the overall efficiency and effectiveness of customer operations for these key clients.

Şişli, İstanbul, Türkiye

After being promoted to Customer Operation Planning and Support Senior Specialist at REM People, I provided services to high-profile clients such as Türk Tuborg, Coca-Cola, Pepsi, Edding, TAT, and Betek Boya. In this senior role, my responsibilities included:- Advanced Operational Planning: I developed and executed advanced strategic plans to optimize customer operations for clients like Türk Tuborg, Coca-Cola, Pepsi, Edding, TAT, and Betek Boya, ensuring superior efficiency and effectiveness in service delivery.- Senior Customer Support: I provided expert-level support to these clients, addressing complex inquiries and resolving issues promptly to ensure exceptional client satisfaction.- Process Optimization: I identified and implemented process improvements to enhance the overall efficiency and effectiveness of customer operations for these key clients.- Cross-Functional Leadership: I led cross-functional collaboration with departments such as sales, marketing, and product development to ensure seamless and integrated customer operations and support for Türk Tuborg, Coca-Cola, Pepsi, Edding, TAT, and Betek Boya.

Şişli, İstanbul, Türkiye

At REM People, I worked as a Customer Operation Planning and Support Specialist, providing services to prominent clients such as Şölen, Henkel, Turkcell, Adel Kalemcilik, and Groupe BEL. In this role, I was responsible for planning and supporting customer operations to ensure a high level of service and satisfaction. My key responsibilities included:- Operational Planning: I developed and implemented strategic plans to optimize customer operations for clients like Şölen, Henkel, Turkcell, Adel Kalemcilik, and Groupe BEL, ensuring efficiency and effectiveness in service delivery.- Customer Support: I provided high-quality support to these clients, addressing their inquiries and resolving issues promptly to ensure a positive experience.- Process Improvement: I identified opportunities for process improvements and implemented changes to enhance the overall efficiency of customer operations for these key clients.- Data Analysis: I analyzed customer data and feedback from these clients to identify trends and areas for improvement, using these insights to inform operational strategies.- Cross-Functional Collaboration: I worked closely with other departments, such as sales, marketing, and product development, to ensure seamless customer operations and support for Şölen, Henkel, Turkcell, Adel Kalemcilik, and Groupe BEL.- Reporting: I prepared and presented regular reports on customer operations and support activities, providing insights and recommendations to senior management.

Şişli, İstanbul, Türkiye

At REM People, I worked as a POI (Point of Interest) Team Leader, where I was responsible for leading a team in the verification and management of visit point data in the FMCG (Fast-Moving Consumer Goods) sector. My role was similar to my previous position at Geovision Group, with additional involvement in product development. Here are the key responsibilities I managed:- Product Development: I contributed to the development and enhancement of our products by providing valuable insights and feedback based on our verification processes and data analysis.- Project Management: I led and managed special projects related to data verification and quality assurance, ensuring projects were completed on time and met our objectives.- Team Leadership: I led and mentored a team of verification specialists, providing guidance, training, and support to ensure high performance and professional growth within the team.- Quality Assurance: I oversaw the accuracy and consistency of the data collected and verified by my team, implementing quality control measures to maintain high standards.- Process Improvement: I constantly identified areas for process enhancement and developed strategies to improve efficiency and effectiveness in our verification processes.- Field Coordination: I coordinated with field teams to ensure accurate data collection and verification. I reviewed field reports and made necessary adjustments to maintain data integrity.- Stakeholder Communication: I acted as a liaison between the verification team and other departments or external partners, facilitating effective communication to resolve issues and enhance collaboration.

Sancaktepe, İstanbul, Türkiye

After working as a Digital Archive Specialist, I was promoted to Digital Archive Team Leader at Comdata. In this leadership role, I managed a team responsible for the digital archiving systems and processes. My key responsibilities included:- Team Leadership: I led and mentored a team of digital archive specialists, providing guidance, training, and support to ensure high performance and professional growth within the team.- Digital Document Management: I oversaw the organization, management, and archiving of digital documents, ensuring easy retrieval and secure storage across the team.- Quality Assurance: I implemented and monitored quality control measures to maintain the integrity and accuracy of archived documents, regularly reviewing and updating the digital archive.- Security and Compliance: I ensured that all digital archiving processes complied with company policies and relevant regulations, maintaining the confidentiality and security of sensitive information.- Interdepartmental Collaboration: I coordinated with various departments to understand their document management needs and provided support for their digital archiving requirements.- Process Improvement: I identified areas for process improvement and implemented strategies to enhance the efficiency and effectiveness of our digital archiving operations.

Sancaktepe, İstanbul, Türkiye

At Comdata Group, I worked as a Digital Archive Specialist, where I was responsible for managing and maintaining the digital archiving systems. My key responsibilities included:- Digital Document Management: I organized, managed, and archived digital documents to ensure easy retrieval and secure storage.- Data Entry and Indexing: I accurately entered and indexed digital documents into the archiving system, making sure that all files were properly categorized and accessible.- Quality Control: I implemented quality control measures to ensure the integrity and accuracy of archived documents, regularly reviewing and updating the digital archive.- Collaboration: I worked closely with various departments to understand their document management needs and provided support for their digital archiving requirements.

Şişli, İstanbul, Türkiye

At Diyalog Araştırma, I worked as a Project Leader, where I was responsible for overseeing the Ziraat Bankası project. In this role, I managed various aspects of the project to ensure its success. My key responsibilities included:- Field Process Management: I coordinated and managed the fieldwork operations, ensuring that all processes were executed efficiently and effectively.- Quality Control: I implemented and maintained quality control measures to ensure the accuracy and reliability of the data collected during the project.- Survey Preparation: I developed and prepared survey questions that were used to gather valuable insights and feedback for Ziraat Bankası.- Client Collaboration: Throughout the project, I worked closely with the client, making decisions collaboratively to ensure the project met their needs and expectations.- Reporting: I regularly reported on the project's progress to both internal stakeholders and the client, providing detailed updates and insights.

Beşiktaş, İstanbul, Türkiye

After my role as a POI Verification Specialist, I was promoted to POI (Point of Interest) Team Leader at Geovision Group. In this position, I led a team responsible for verifying the physical information and locations of visit points in the FMCG (Fast-Moving Consumer Goods) sector. Here are the key responsibilities I managed:- Team Management: I led and mentored a team of verification specialists, providing guidance, training, and support to ensure high performance and professional growth within the team.- Quality Assurance: I oversaw the accuracy and consistency of the data collected and verified by my team, implementing quality control measures to maintain high standards.- Process Improvement: I constantly identified areas for process enhancement and developed strategies to improve efficiency and effectiveness in our verification processes.- Field Coordination: I coordinated with field teams to ensure accurate data collection and verification. I reviewed field reports and made necessary adjustments to maintain data integrity.- Reporting and Analysis: I compiled and analyzed verification reports, providing insights and recommendations to senior management. I ensured timely and accurate reporting of all verification activities.- Stakeholder Communication: I acted as a liaison between the verification team and other departments or external partners, facilitating effective communication to resolve issues and enhance collaboration.- Project Management: I led and managed special projects related to data verification and quality assurance, ensuring projects were completed on time and met our objectives.

Beşiktaş, İstanbul, Türkiye

At Geovision Group, I worked as a POI (Point of Interest) Verification Specialist. In this role, I was responsible for verifying the physical information and locations of relevant visit points in the FMCG (Fast-Moving Consumer Goods) sector. Here are the main tasks I performed:- Location Determination: Using maps and GPS data, I precisely identified and confirmed the geographical locations of visit points.- Data Verification: I verified and updated essential information such as addresses, phone numbers, and business hours of visit points. Ensuring the accuracy of this data was a key part of my responsibilities.- Field Inspections: I reviewed and checked the accuracy of fieldwork conducted by my colleagues. I ensured that their findings were accurate and made necessary adjustments to maintain data accuracy and currency.- Reporting: I regularly reported the results and findings of verification processes, ensuring our databases were up-to-date. My reports contributed to the company's decision-making processes.- Collaboration: I effectively communicated with internal and external stakeholders to enhance the efficiency of verification processes and promptly resolve potential issues.- Data Quality Management: I continuously worked on improving data consistency and accuracy through ongoing enhancement efforts.

Education record

Education record