Managing BtcTurk | Destek, founded in April 2023 as a BtcTurk Group company. BtcTurk | Destek, with its qualified and experienced human resources, provides high quality customer support and aims to improve customer experience of BtcTurk | Kripto, BtcTurk | Hisse and BitHero.BtcTurk | Destek offers experience-focused solutions to B-to-C digital platforms; 7/24 live customer services via chat, email, webform channels and omnichannel CRM infrastructure with its sister company Infoset.

Customer Operations Management with 500+ people for better Customers Experience in Turkey's leading Digital cyrptocurrency exchange.

Managed organization with 400+ Engaged People for better Customer Experience, higher efficiency and higher financial performance.Also transformed the organization by process management, digitalization, and automation activities.

Designed and improved end-to-end customer journey for a new Digital Banking platform - CepteTEB, Managed Operation teams and Customer Experience by providing an innovative, creative data driven approach to create better processes and seamless customer journeys.Managed TEB's most used channel - ATM,UX, P&L Management, Outsource Management, Revenue Generation and Network (1750+ ATMs) Optimization activities.

Designed and improved end-to-end customer journey for various touch points, segments, channels (online, offline) to increase loyalty and satisfaction of customers,Ensured customer inquiries are being handled quickly & accurately across all touchpoints (calls, emails, etc.),Investigated root cause of customer experience shortfalls and initiated projects with cross functional teams to resolve them,Provided an innovative and data driven approach to design better processes and seamless customer journeys,Considered, planned and delivered an overall approach based on customer feedbacks to run projects.

Call Center Projects