Murat Gur Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Delivering service excellence to our clients by following the promotional tools and marketing contents that have been created and form a genuine connection with the clients to build a sales strategy.• Activity and resource planning to defining the project scope and determine available resources to meet project requirements. • Organizing and motivating the sales team by developing clear, straightforward plans that stimulate their teams to reach their full potential.• Explain the product and guide the clients through timelines and expectation, create and present solutions based on a proposal to clients.• Controlling time management and set realistic deadlines, and how to communicate consistently to the team.• Analyzing and managing the project risks by identifying and evaluating the potential risks. Also monitoring the progress by analyzing both expenditures and team performance to efficiently take corrective measures.• Working with the marketing team to provide insights for ongoing marketing promotions and educate the staff on how to implement new marketing tools.• Setting up marketing events and supporting the onboard marketing team over customer engagement, surveys, and data analysis. • Educate our clients to select the best payment plan for their needs and follow up on their status and provide additional solutions as needed. Maintain existing customers and ensure revenue growth across the territory.• Providing staff training and development as we go through weekly and monthly performance measurements, creating weekly training documents and videos to educate the sales team.• Maintain a constant level of sales activity to support revenue objectives.• Analyzing sales and conversion reports having a better understanding of sales/seasonal trends and determine the KPIs to optimize sales growth.

Istanbul, Kocaile

· Identify all impacted stakeholders and enables collaboration between them to understand their needs and influence decisions.· Define and understand the big picture and define requirements from a business and customer/user perspective.· Define and maintain the requirements backlog for the product (master story list-MSL) with constant inputs from the Product Owner (PO), to ensure that the stream of work for the team remain up-to-date, and information and knowledge is being captured at the right level.· Create story maps, scenarios and flows to capture the rich picture of either a group of stories that make up the minimum viable product (MVP), or a group of stories that make up a particular software release. Facilitates stories and features to be iteratively added to the product to add overall value.· Perform business analysis tasks using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements.· Continuously facilitate the prioritization of scope with the PO and ensure that all requirements support the delivery of business value, fulfill goals and objectives, and meet stakeholder needs.· Ensure that a story has been completed to satisfaction, and to the defined business value, by testing the story according to the acceptance criteria throughout the story implementation.· Understand problems enough to determine cause and provide appropriate solutions and identify opportunities for improvement across the product and processes.· Measure and evaluate solutions for value and opportunities.· Ensures agile rituals (stand-ups, retrospectives, estimation sessions, show cases, quality and risk assessment sessions etc.) are take place regularly.

İstanbul, Türkiye

- ITIL knowledge and incident,change,problem and configurations management- Service desk experience- Experience and working practice of HP Service Manager tool- Experience on PepsiCo GSM tool. Incident/Interaction Management over GSM.- Excellent knowledge of MS Office Suite, Outlook and Exchange.- Demonstrated experience in identifying and understanding customer technical/business needs- Practice and experience of Server Systems (Windows Server 2003-2008) and Operating Systems- Making escalation to abroad teams for higher troubleshooting- Practical knowledge of LAN/WAN/Security- Working experience of Ms Lync and Videoconferencing- Notifying status of incidents to internal and external contacts and service managers- Working experience of English both written and spoken.- Oracle R12 end-user support- Oracle Discoverer end-user support- Working knowledge and experience of Oracle management- General networking support- MS Active Directory, Exchange and Microsoft Operations management- Problem solving and maintenance of PCs, laptop hardware and MS Office applications- Account creation and management on Cisco Administration Tool- Account management on Blackberry Administration Service Tool- Both hardware and software supports on OKI printers through SecureCRT clients- Ipad enrollment and management over Airwatch Device Management tool- ProClarity troubleshooting- Working experience and troubleshooting on Ultimus systems- WMS (Warehouse Management Systems) working experience and end-user support

İstanbul, Türkiye

- Working at two different departments for different missions.(IT department, Sales and Marketing -department)- Customer account analysis- Data analysis in the billing system- Contacting with customers for giving offer about their demands- Making out and control invoices.- Supporting the billing process.- Defining price and identity with CRM.- Ensuring coordination with the Accounting department- Preparing reports with MS Excel.- Help to improve accounting module

Istanbul, Turkey

• Being responsible for the warehouse layout and the product labeling and to ensure the removal of the aisle.• Section and ensure proper placement and stored for the product after visual editing• The departments of products in a timely manner and ensure the complete removal of hourly sales reports ,• Act as a consultant to salespeople and provide helpful advice on coping with job-related challenges and train newsalespeople Identify individual and team training needs and develop educational materials.• Design training courses using gamification, role-playing activities and job simulation and use them to gather feedbackon all training programs from trainees, managers and instructors.Maintain updated records of educational curriculum and material and evaluate employees' performance after each training

Istanbul, Turkey

• Setting up meetings and organizing travel plan by organizing travel documents including accommodation and transportation.• Receiving and processing communication channels, including email, phone, and physical mail.• Organizing and managing schedules and calendars for staff, managers, and senior-level officers.• Receiving and delivering postal deliverables.• Assisting human resources department with payroll and personnel databases.• Conferring with accounting department to help make payments, process incoming invoices, and verify receipts.• Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed.• Creating reports and memos for managers and senior-level officers as needed.• Offer assistance in organizing events, including ordering materials and requisitioning meeting spaces.• Attend meetings and record notes and messages for managers and senior-level officers.

Postgraduate Degree, Data Modeling/Warehousing And Database Administration

Master'S Degree, Marketing

Bachelor'S Degree, Management Information Systems, General, 3.00 - 50% Scholarship

Activities and Societies: Member of YUMAC (Yediepe University Management Club)

4.50, Türkçe - Matematik

Activities and Societies: Modern Dans Grubu