Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.Pre-allocate all VIP’s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.Ensure all Duty shift procedures are being carried out and recorded on the shift checklist.Preparation and co-ordination of group arrivals/departures.Maintain regular contact with frequent guests and all VIP guests of the Hotel.Deals professionally with guest complaints ensuring guest satisfaction..Ensure a good performance oriented working environment within the department and motivate the staff.Recognize training requirements; assist in developing training plans and training courses for employees.Carry out a credit check on each shift.Ensure that all charges are posted correctly.Detailed knowledge of the fire, safety and evacuation procedures of the hotel.Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary.

With Seyhan River views, the Adana HiltonSA hotel is just 5 minutes' drive from Adana Airport. Do business in one of 17 meeting rooms or the Executive Lounge, unwind in the health club or cool off in the 2 pools. Try international and Turkish cuisine in the Adana HiltonSA hotel's Chibo Restaurant, dine on the terrace at the Spice Market Restaurant or enjoy the late-night Zeytini Bar. Enjoy a Turkish bath or spinning class in the health club at the Adana HiltonSA hotel. Try the gym, tennis courts or the indoor and outdoor pools. Visit Adana attractions like Mavi Su Aqualand waterpark or Sabanci Mosque. Five minutes from Adana Sakirpasa Airport, the Adana HiltonSA hotel has 17 meeting rooms for 8-1000, an Executive Lounge and a business center with wireless internet access. All rooms have high-speed internet access. Step up to a Deluxe Room for a river view or choose an Executive Room for Executive Lounge access.

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