Murat Yildiz Email and Phone Number

Pre-Opening• Spearheaded the establishment of operations from the ground up, utilizingstrong organizational management and operational planning skills to ensure allsystems, procedures, and staffing were fully functional by the hotel’s officialopening. Operations were meticulously managed according to the predeterminedbudget, balancing quality service with cost-efficiency.• Led the budgeting and financial planning process for front office operations,determining accurate forecasts for staffing, technology, and training costs,ensuring all expenses remained within the allocated budget while maintainingoperational excellence.• Applied recruitment and talent management expertise to implement a strategichiring process, carefully selecting candidates who possessed both the technicalskills and cultural alignment. Staff onboarding and training were conductedwithin the budgeted resources, ensuring a strong return on investment.• Designed and led comprehensive staff training programs that not only focusedon guest service excellence but also adhered to the training budget, equippingthe team with necessary skills without exceeding financial constraints.• Successfully implemented and configured the Protel Air hotel managementsystem and reservation system, demonstrating technical expertise whilemanaging the costs associated with software acquisition, licensing, andintegration within the front office IT budget.• Performed regular operational audits, reviewing all processes to identify andrectify any inefficiencies or errors, ensuring that all issues were resolved whilestaying within the budget. Cost-saving measures were introduced wherenecessary to improve workflow and reduce operational waste.• Conducted thorough reviews of monthly L&P reports, identifying key areas forimprovement. Focused efforts on increasing revenue in underperformingsegments by reallocating resources and introducing targeted cost-controlstrategies to boost profitability.

• Staff development, training and mentoring initiatives were strategically implemented to cultivate a culture of professionalism and continuous growth within the organization, increased productivity and a %20 decrease in staff turnover.• All targets set for Guest Satisfaction Surveys were achieved on Key level, accompanied by outstanding feedback received from the guests.• Generated an impressive revenue of 760.000 Euros in the fiscal year 2022, which stands as the highest recorded earnings since the establishment.• Successfully attained enrollment objectives as established and upheld by the corporate team.• Successfully managed a team of 40 front office staff, fostering a positive work environment and achieving high levels of employee satisfaction and engagement.• I have been assigned the responsibility of delivering professional support for the launch of two new hotel establishment in Doha.

• Established a comprehensive training program for front office associates, resulting in improved service quality.• Effectively handled various challenging situations, such as resolving guests’ complaints, managing overbookings and maintaining smooth operations during peak periods.• Being as Loyalty Champion of the hotel, trained the staff on the process of merging Marriott and Starwood, fostering a seamless transition and ensuring a high level of professionalism throughout.• Received the ‘Leader of the Quarter 1 and Leader of the year 2019 ‘ award in recognition of exceptional performance and dedication to providing outstanding guest service• Entrusted with the responsibility of training the night staff to ensure optimal operational proficiency.• Implemented cost control measures, resulting in a 20% reduction in front office expenses without compromising service quality.

• Responsible for the proper functioning and operation of the hotel in absence of the General Manager and Executives, being tasked with making crucial decisions in any emergency situations.• Developed and implemented new check lists aimed at ensuring the thorough and accurate completion of all the staff.• Entrusted with the responsibility of training the night staff to ensure optimal operational proficiency.• Implemented cost control measures, resulting in a 20% reduction in front office expenses without compromising service quality.

• Acting as Manager on Duty. Overseeing the coordination of staff for daily operations and the allocation of rooms for arriving guests.• Offering comprehensive assistance to front office staff to ensure seamless operations.• Effectively managing guests concerns and ensuring optimal guest satisfaction. Implemented new following up process resulting in 20% increase in positive reviews.

• Following up guest issues and handling.• Conducting an audit of master accounts to ensure accurate postings.• Providing the team with comprehensive updates regarding new developments, brand protocols and front office operations.

• Learning and living Ritz-Carlton culture to create Ritz-Carlton guests for life. • Anticipate guests’ needs and take immediate action expressed and unexpressed wishes.• Received the ‘Employee of the Quarter 1 and Employee of the year 2014’ awards in recognition of exceptional service.

• Collaborating with the Front Desk Coordinator to serve as a liaison facilitating communication between the front office and sales/events departments pertaining to reservations, group blocks and room inventory management.• Accomplished the highest annual upsell revenue generation of 45000 dollars since the establishment of the hotel.