Chris Murdock Email & Phone Number

Lakeland, Florida, United States

Lakeland, Florida, United States

Develop robust data structures, reports, and data visualizations to support executive-level business decisions. Perform complex SQL database querying, in addition to using Python, R, and SAS to produce reporting solutions. Collaborate with business partners, engineers, data architects, and data governance on a daily basis. Gather stakeholder requirements and design solutions to improve effectiveness for various lines of business. Create reporting systems to monitor hundreds of regional and companywide metrics. Translate data into digestible formats for a diverse range of customers, clients, co-workers, and management staff. Engage in proactive learning and self-study, as needed, to rapidly master new technical tools/concepts. Apply familiarity with various Big Data and Cloud technologies (e.g. Snowflake, Hive, Spark, Hadoop, Azure, AWS.)

Lakeland, Florida, United States

Analytical role developing new reporting to track staff performance and various departmental metrics. Developed over 300 ad hoc reports, in addition to leading systems enhancements to improve BI capabilities. Manage multiple projects to completion, simultaneously, going the extra mile to meet all assigned deadlines. Worked extensively with SAS and SQL technology. Provided technical support and training in database/BI applications to other staff members, as needed.

Lakeland, Florida, United States

Trained new hire associates in customer service/support processes, techniques, and tool usage. Monitored customer calls to improve staff effectiveness and ensure compliance with company guidelines. Provided written and verbal feedback to team members to enhance their performance.

Lakeland, Florida, United States

Trained new hire associates in customer service/support processes, techniques, and tool usage. Monitored customer calls to improve staff effectiveness and ensure compliance with company guidelines. Provided written and verbal feedback to team members to enhance their performance.

Lakeland, Florida, United States

Provided highly responsive, knowledgeable service and support to insurance customers throughout the country. Juggled an incredibly fast-paced, high-volume portfolio of customer cases—receiving superior satisfaction scores. Applied product expertise to advise clients on suitable solutions that would match their requirements/needs.