Muriel Thornton Email & Phone Number

Dallas, Texas, United States

Plano, Texas, United States

-Direct the day-to-day operations of a high-energy healthcare practice, overseeing a team of 6 providers and 31 staff members while prioritizing the refinement of our Referral and Document Management Department. Pioneered the establishment of key performance indicators (KPIs) and comprehensive reporting mechanisms, harnessing the power of EMR data to drive targeted remote work productivity and operational excellence. Responsible for fiscal stewardship, P&L management, and strategic resourceallocation to ensure alignment with organizational objectives.– Facilitated cross-departmental collaboration to integrate sophisticated SOPs, IVR scripting, and user testing strategies, enhancing the implementation of a new phone system. Leveraged customer feedback surveys and reporting data to optimize operator efficiency and elevate the customer experience by allocating staff into the appropriate buckets, underscoring our commitment to innovation and excellence while decreasing phone abandonment rate by 35%.– As the Committee Chair for the EMR work group, I orchestrated the integration of 8 practices, involving 200 providers and 1000 staff, into a unified tablespace. Guiding process improvements and ensuring seamless implementation, prioritizing relationships, processes, and continuous improvement in a fast-paced environment, overseeing end-to-end user testing and requirement gathering.

Plano, Texas, United States

Assisted in program managing the EMR transition from EcW to Athena. Anticipated potential blockers within the workback plan and mitigated delays and loss in productivity. Collaborated with internal and external stakeholders to ensure a successful transition with IT and end users.Coordinated with a team to strategize and overcome challenges with data migration during the EMR transition. Assisted by correcting over 15 providers schedules while maintaining provider preferences, communicating to all staff, and ensuring the patients were receiving quality care.Performed a time sensitive inventory count and quality assessment of all exam rooms and non-patient facing areas. Assisted in drafting budget proposals based on the inventory assessment.

Dallas, Texas, United States

Irving, Texas, United States

Investigated insurance fraud by thoroughly looking at the patientbackground, ICD codes, and Explanations of benefits. Exceeded goals through effective task prioritization and excellent work ethic, created reports, correspondence, and spreadsheets withMicrosoft Office programs to track pace and report to supervisors.

Carrollton, Texas, United States

Dallas, Texas, United States

Enrolled Clinical trial participants in the ER, communicated with patients made sure they met criteria and maintained protocol, organized paperwork and data via spreadsheets.

Dual Master'S In Business And Healthcare Administration, Business Administration And Management, Healthcare And General

Activities and Societies: Graduate Research Assistant, VP of Academic Excellence, Student Advisor to the Dean of the College of Business

Bachelor'S Of Neuroscience

Activities and Societies: Graduated with Honors, Active in Texas Emergency Medicine Research Associates, and PTSD Research