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Muriel Espy is listed as Training Director at Nfinit Integrated Communications, a company with 3 employees, based in Detroit, Michigan, United States. AeroLeads shows a work email signal at hap.org and a matched LinkedIn profile for Muriel Espy.
Muriel Espy previously worked as Instructional Designer at Health Alliance Plan and Customer Service Training Consultant at Health Alliance Plan. Muriel Espy holds Bachelor Of Science - General Studies, Art/Family Consumer Sciences from Western Michigan University.
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EXPERIENCED WORKPLACE PERFORMANCE LEADERA certified instructional design developer and technical trainer with experience in workplace leadership. Over ten years of progressive responsibility designing and developing workplace performance curriculum and managing/planning/facilitating, instructor-led-training. Successes include the design and facilitation of a Pega Appeals and Grievances solution that won Henry Ford Health System’s Quality Expo’s Blue Ribbon Award for HAP/HFHS and development of learning solutions to increase customer service satisfaction scores and earn the JD Power award for eighth year in a row.A passionate teacher, compassionate and motivational leader that has worked in all phases of organizational training. SKILLS & ABILITIES•
Listed skills include Training, Customer Service, Team Building, Management, and 25 others.
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Greater Detroit Area
Designing and overseeing training projects within the company. Developing training strategies for specialized clients. Consulting with leadership on innovative/creative training and development tools.
Greater Detroit Area
Demonstrated ability to identify training needs, present recommendations, and deliver learning solutions to address performance gaps. Conducted efficient front-end analysis to determine the root of performance issues, designed engaging (learner-centric) and effective performance-based training that met learning objectives and developed assessments to.
Demonstrated ability to identify training needs, present recommendations, and deliver learning solutions to address performance gaps. Conduct efficient front-end analysis to determine the root of performance issues, design engaging (learner-centric) and effective performance-based training that meet learning objectives, and develop assessments to evaluate.
Result-oriented leader that coordinated, developed and controlled all workflow activities in the Call Center including phone monitoring, scheduling staff and redirecting phone queues to maximize call center productivity. Enthusiastically assisted with member complaints and irate callers, ensuring a focus on customer satisfaction in complaint resolution..
Organized and facilitated general topic, product line education, service quality and technical navigation training for Customer Service and Membership and Billing functional units of over 150 staff. Conducted and assisted with interview selection of new staff. NOTABLE ACCOMPISHMENTSDesigned and implemented “The Basics of Customer Service Excellence” soft.
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Muriel Espy works for Nfinit Integrated Communications.
Muriel Espy is listed as Training Director at Nfinit Integrated Communications.
AeroLeads has found 1 work email signal at @hap.org for Muriel Espy at Nfinit Integrated Communications.
Muriel Espy is based in Detroit, Michigan, United States while working with Nfinit Integrated Communications.
Muriel Espy has worked for Nfinit Integrated Communications and Health Alliance Plan.
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Muriel Espy holds Bachelor Of Science - General Studies, Art/Family Consumer Sciences from Western Michigan University.
Muriel Espy is listed with skills including Training, Customer Service, Team Building, Management, Leadership, Employee Training, Interviews, and Call Centers.
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