I’m Muriel, a dedicated professional with over 20 years of experience in customer satisfaction and team management within the digital industry. My journey spans roles in top organizations like AOL, Re-Mind, Microsoft, Verizon, and TikTok, where I've driven growth and enhanced customer experiences.Professional Journey:Head of Customer Success, TikTok: Built and led a team of 45 contributors and 6 team leads, enhancing customer satisfaction and project management.Verizon: Led a team of 8 Account Managers, executed major projects like Salesforce implementation, and relocated support teams to Dublin.Microsoft: Supervised a team of 15, managed satisfaction surveys, disputes, and key accounts, achieving successes in dispute resolution and campaign optimization.Re-Mind: Developed skills in strategic planning as a consultant and advertising budget manager.Education:EM Lyon: Certificate in Digital Transformation of Organizations, enhancing skills in team structuring, change management, data analysis, and digital strategy.Skills and Attributes:I’m a strategic thinker, focused on continuous improvement, and my management style is coaching-oriented with a strong belief in reverse mentoring. I thrive in adapting to change, guided by Charles Darwin’s principle: "It is not the strongest of the species that survive, nor the most intelligent, but the one most adaptable to change."Personal Interests:Passionate about fashion and decoration, I enjoy recycling and repurposing objects and clothing.#strategie #growthstrategy #digitaltransformation #transformation #digital #behavioral #UX #clientfocus #management #customersuccess #leadership