Murilo Gomes Dos Santos Email and Phone Number

IT coordinator responsible for the customer journey including e-commerce, authentication, login, not logged pages and product portal for SME(small-to-medium enterprise) business, regarding the products responsible for implement the Open Finance solution. Managing around 13 people in a multiple disciplinary team with front-end and back-end Developers, QA's and Scrum Master, besides that responsible for the third parties.Our goal is to deliver the best experience to our customer, since the first iteration until each access in a platform with millions of access.Responsibilities- Team development with 1:1 and feedbacks- Create and manage evolution action plan based on metrics (Agile Metrics)- Remove impediment - Facilitate the communication between tech team and product team- Work in partnership with the product manager creating the road map- IT focal point organizational climate and people

System management for critical areas as Sales, Logistic, Financial, Pricing, R&D, Trade Marketing, Marketing and Digital, responsible for projects and sustaining with internal and external team.Budget management regarding Capex and Opex, conducting the prioritization process for IT demands with C level. Responsible for the implementation of the Agile methodology and ITIL.

I have worked as a Squad lead managing multiple multidisciplinary squads, responsible for guarantee the scrum events, support the Product Owner on Scrum and business knowledge.Member of a tribe that delivery project in Pricing, Salesforce, Totvs, WordPress for websites and others tools for Marketing.

I have worked as a Scrum Master/Product Owner, designing the solution for the customers based on theirs needs and the evolution of the market. Responsible for contribute with the product road map evolution working with my partners. During the execution, I created the backlog (User Stories) and defined the priorities setting the goals to deliver a MVP and the next deliverables with functional vision of the solution with the Dev team (Brazil and Colombia), strong communication with the customer giving the correct vision of the progress and results.Responsible to facilitate the agile ceremonies (daily, planning, backlog refinement, review e retrospective) leading the team in the best practices and understanding the reason for each item in the process and avoiding the feeling of obligatory, responsible to follow up the activities and the deliverables of the team and also the resolution of impediments reported by the team.Main Customer: Unilever

I have worked as a service manager, where I am the responsible to guarantee the operation according to process and SLA's agreed based on ITIL with incidents and problems management. Responsible to identify new opportunities and manage new deals regarding projects and improvements, supporting projects with the background about the application and also the customer operation.Main Customer: Unilever

I have worked as a functional analyst in the project that was migrating the legacy system in the customer(SABESP), responsible to gather requirements and create the functional specification, perform pre-tests to validate the development, functional point of contact with the Development Factory.

I have worked in the IT structure, starting as a leader of SAP improvements project, after that I was responsible for projects and the running of two platforms, Suite SOA Oracle and MS Sharepoint.The main projects- SAP improvements-Platform upgrade of MS Sharepoint 2007 to 2010 -Platform migration of Suite SOA Oracle for MS Sharepoint-Development of corporate website in the Plataforma MS Sharepoint-Development of a DMS(Document management system)In 2013 I worked in a Project to automatize the field service replacing the paper for a mobile application, during the Project I was responsible to gather requirements and create the functional specification, perform pre-tests to validate the development with the provider and responsible for the support post go live.

During my period as an internship, I have worked on different projects helping the team to gather requirements and create the functional specification, perform pre-tests to validate the development.Main projects-SOA(service-oriented architecture) architecture definition - SOA(service-oriented architecture) Governance definition- SOA(service-oriented architecture) implementation- Migration of the legacy to SAP- WEB 2.0 assessment- Implementation of the MS Sharepoint platform

I have worked as a technical support analyst supporting the end user with problems and doubts about devices of HP(Hewlett-Packard) as computers, printers, and digital cameras.

I have worked as an assistant electrician, supporting the team in the maintenance of machines in the factory.

I have worked as an Assistant Professor for computer class.