Experienced project analysis professional with a proven track record of successfully delivering highly complex projects in several countries. I demonstrate solid skills in risk management, interpersonal communication and client management, resulting in high levels of client satisfaction. I have expertise in developing and implementing effective strategies to ensure compliance with established requirements and meeting the company's strategic objectives.My experience as an IT Manager has provided me with effective leadership in teams, overseeing daily activities and promoting skills development. I reduced end-user complaints by implementing access control policies and ensured quality of service, agility and team productivity. In addition, I conducted extensive research to identify proactive resolutions to potential problems and improved documentation and training programs for new analysts. As a Trainee, I collected comprehensive data related to clients' technology infrastructure and took a leading role in evaluating computing devices, providing detailed reports. Additional skills include efficiently preparing travel plans and delivering documents and proposals to clients in the role of Business Analyst.Key competencies include interpersonal communication, organizational skills and project management, backed up by practical experience and proven success in a variety of fields.Phone Number: +55 43 99110-1295Email: murilokono@outlook.com