- I manage inventory control, optimizing inventory processes and implementing tracking systems to avoid waste and ensure proper product replenishment.- I supervise the company's financial balance, ensuring financial health through the preparation of reports, cash flow analysis, and operational cost control.- I coordinate delivery logistics, ensuring that goods are delivered promptly and efficiently, meeting deadlines established with customers.- I lead a team of employees, recruiting, training, and developing staff to ensure a productive work environment aligned with the company's objectives.

- I was responsible for issuing and reissuing international tickets with precision and efficiency.- I utilized Amadeus ARD, Sabre, Galileo, NewSkies, and Farelogix systems to ensure efficiency in processes.- I provided personalized service to clients, focusing on satisfaction and the best travel experience.- I resolved issues proactively, ensuring quick and effective solutions.- I employed strategic and quick thinking to handle unexpected situations and complexities in international itineraries.- I focused on the customer journey, ensuring a smooth and hassle-free experience.

- I issued and reissued domestic and international tickets with precision and efficiency, using the Amadeus ARD reservation system.- I directly assisted clients at Congonhas Airport, ensuring a high-quality and personalized service.- I resolved issues quickly and effectively, ensuring that clients had a smooth and hassle-free experience.- I facilitated changes and adjustments to itineraries, always keeping customer satisfaction in focus.- I provided real-time support to address inquiries and offer detailed information about flights and procedures.- I applied clear communication skills and empathy to understand clients' needs and provide the best solutions.- I managed stressful and urgent situations, ensuring a prompt and efficient response in cases of unexpected events or last-minute changes.- I focused on the complete customer journey, ensuring a positive and seamless travel experience.

- I performed weight balancing of passenger baggage and cargo on large aircraft such as the Boeing 767-300/-400, Airbus A330-200, Airbus A340-200/-300/-600, Airbus A319/A320, and Boeing 737-300.- I utilized strict safety procedures for handling hazardous materials, ensuring compliance with international regulations.- I analyzed the correct weight distribution on board, optimizing aircraft performance and ensuring balance during flight.- I collaborated with ground crews and flight crews to coordinate efficient loading, minimizing risks and operational delays.- I implemented quick and accurate solutions in situations requiring adjustment of weight balancing, ensuring adherence to departure schedules.- I continuously monitored compliance with safety standards and aviation regulations for transporting cargo and baggage.- I prioritized safety and customer satisfaction by ensuring the integrity of cargo and baggage throughout the entire operational process.

-Managed the catering materials inventory for airlines TAM Linhas Aéreas, WEBJET, GOL, Azul, and OceanAir.-Monitored and controlled stock levels, ensuring continuous and adequate supply of materials for flights.-Coordinated the receipt, storage, and distribution of catering materials, ensuring operational efficiency and meeting deadlines.-Conducted regular inventories, identifying replenishment needs and preventing supply disruptions.