As a Customer Success Manager under the SAP Academy, I am part of a 10-month sales program along with 260 associates of 46 countries where I am empowered to be successful in my role with a learn-and-apply approach, 1-month in-person training in California, experienced mentoring from executives and a global peer community with rich multi-cultural experiences.

I was responsible for staffing and recruiting consulting firms in Latin America (Spanish/Portuguese speaking) effectively engage with LinkedIn Talent, Marketing and Sales Solutions. I would multi-threaded across organizations to connect with decision makers and product champions, execute value reviews to drive customer engagement, optimize solutions and mitigated churn, create account plans to ensure client success and implementation, provided subject matter expertise and proactively shared data and interpreted insights to clients to drive change and demonstrate ROI.

I provided excellent customer experience to Argus customers from smooth on-boarding to client engagement initiatives to increase client retention and account penetration for Commodities & Energy markets for players in Argentina, Uruguay, Chile, Paraguay and Bolivia.Work closely with the Account Managers and Vice Presidents in the account planning process.

My role was to ensure customers derive maximum value from their investment in Refinitiv services and solutions throughout the customer's journey delivering tailored engagements and markets insights in equity, fixed income, derivatives and FX through specialist knowledge in Trading & Wealth Management for the largest financial market players in Brazil, Argentina and Uruguay.Build, maintain and leverage strong relationships with business decision makers.

I supported customers in financial market monitoring platforms for Wealth & Commodities: relationship with end users, promotion of relevant insights to the end users' workflow, customer voice internally, trainings, etc.I was in charge of a global financial messaging tool and its Compliance tools in Brazil and Argentina. My role would go from connecting with potential customers to answering audit bodies requests.

I supported customers in financial market monitoring platforms for Wealth & Commodities: relationship with end users, promotion of relevant insights to the end users' workflow, customer voice internally, trainings, etc.I was in charge of a global financial messaging tool and its Compliance tools in Brazil and Argentina. My role would go from connecting with potential customers to answering audit bodies requests.