Murilo Da Costa Cruz Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

‣ I'm responsible for creating Dashboards by Excel with data and indicators of the published news at our internal communication platform (iNovas), provideing valueble information for Strategic decision-making, taking care about data analysis.‣ By my advanced skills in Microsoft Office at all, i've beem creating several reports that ease the data visualization (Dataviz). It has been helped us to understand our results and to find out new improvement opportunities;‣ i've created several process automation flows to support the analysts at theirworking day;‣ Database Treatment and cleaning to optimize at reports building andto bring only the data that we need.‣ Supporting at Messages lauching and at Grammar review of the planned news;‣ I was constantly up to date and attentive to the trends of new tools available, aiming to improve the presentation of data and ensure agility in the delivery of information; ‣ I contributed for the successful migration to Cloud (AWS). This brought to us greater efficiency in data analysis and storage, as well as a significant reduction in operational costs.

São Paulo, Brasil

‣ Building and keeping a healthy relation with our several internal partners (STV - Sales Technical Representative) and get their differents fields demands, contributing to local and regional businesses;‣I've got a hand at building, awareness and placement of corn branding, i've been at planning strategic communications and brainstorm meetings with higher leadership;‣ Making briefings and monitor the agency and other suppliers that produced communication pieces to our comms Campaigns;‣ Being Critical and follow up with the partner agencies to check if the KV has been respected, so as not to clash with established branding;‣ Assist in controlling the Budget available for projects and fairs, so that it does not exceed limits

‣ Atendimento de chamados e análise de bancos de dados (SQL) para resolução de problemas técnicos.‣ Elaboração de relatórios sobre desempenho ‣ Otimização dos processos de atendimento ao cliente.

‣ Produção de relatórios sobre satisfação do cliente ‣ Suporte em ferramentas de email marketing‣ Configuração do Zendesk e Intercom‣ Análise via Google Analytics dos acessos à Base de conhecimento

‣ Treinamento de equipes (Sendo destaque como aquele com as melhores apresentações) e suporte técnico avançado em sistemas jurídicos.

Bauru, São Paulo, Brasil

‣ I made onboarding training for the whole directory (i've spoken about Crisis management and negotioation)‣ Management and following up with leads by CRM (ClickUp);‣ Through the marketing research, we could build several scenarios that assisted us at our sales and strategic sales, plus helped us at ours prospection;‣ Conducting the briefing meeting, with the aim of assisting Consultants and Project Managers in composing the Project proposal for the client;‣ With my negotiation skills, we build specific proposals that meet the needs of the leads, and then I lead the process of closing agreements/sales of communication projects;

Rio Grande Do Sul, Brasil

‣ Responsible by the Mapping of possible content for our clients' social networks and blogs, learning about topics and using my creativity to create/write content - Content focused on medical marketing;

Bachelor Degree, Public Relations

Relações-Públicas é o profissional responsável por elaborar estratégias de comunicação que fortalecem o relacionamento com os.

Bacharelado, Relações Públicas

Activities and Societies: realização de eventos online, criação de agências e propostas de comunicação e participação na Empresa JR da Unesp

Technology Degree, It Management

Activities and Societies: Incompleto