Murilo Lino Email & Phone Number

Lisbon, Portugal

São Paulo, Brazil

• Direct involvement in the implementation of Veeva CRM for +1200 sales force users divided into B2C (Demand and Pharma) and B2B (Hospital) profiles, ensuring business rules and requirements and related areas such as Marketing, Events, Trade and Compliance and Pharmacovigilance .• From a business point of view (SFE), acting as a link between the IT team, external suppliers and the business to guarantee business rules transforming it into systemic functionality.• From a technical point of view, working on creating Custom Objects, Custom Fields, Record Types, Flows, Reports & Dashboards, environments admin, managing and loading data.• Working in a multidisciplinary cell model with technical areas, acting as a business focal point.• Work with the IT team in the construction, mapping and documentation for integration between CRM and Data Lake.• Training at national/regional sales conventions; Refresher training; Direct work with training team for construction of materials.• Level 2 support for end users;

São Paulo, Brazil

• Administration and configuration of CRM systems, including Mobile Intelligence (MI), OCE Personal (Salesforce) and Remote Detailing (Remote visit).• As business analyst and requirements analyst in new implementations, helping to define best implementation practices for basic and advanced configurations and/or customizations on the platform for clients, with a high focus on quality, time, costs and results.• Responsible for technical training directly with project teams and market intelligence for customers and internal teams.• Ensure high quality deliveries in projects and daily activities, acting as a client consultant and suggesting the best implementation approach and data integration between systems.• Profile, User & Roles Administration, Territory Management, Object Management (custom fields, record type, page layout), Custom Object, Custom Settings, Custom Metadata Types, Sandbox administration, Report & Dashboards.• Level 2 & 3 support for end users.

São Paulo, Brazil

• Support level 1 and 2 for sales force end users.• Answering and recording calls via telephone and e-mail throughout yourlife cycle.• Ensure control, quality and SLA of calls.• Installation of the company's applications and tools or the client's own services.• Provide training on CRM tools at customer sales conventions for sales forces.• Provide training on CRM tools for new internal employees. o Organization and documentation of operational activities and processes(knowledge base update).

São Paulo, Brazil

• Support level 1 and 2 for sales force end users;• Answering and recording calls via telephone and e-mail throughout yourlife cycle;• Ensure control, quality and SLA of calls;• Installation of the company's applications and tools or the client's own services;• Organization and documentation of operational activities and processes(knowledge base update).