- Managing and maintaining the BCM Support Solutions including the functional application management processes;- Acting as the Single Point of Contact with the suppliers to manage incidents, changes and other functional request from an operational perspective;- Providing functional support to key Business Continuity Management processes, including but not limited to the BCM Data Model, its BCM Support Solution (Fusion), Salesforce, and Everbridge;- Analyzing (automated/manual) processes and recommend/implement innovative solutions;- Working with global Business Continuity Managers, Officers, Coordinators to resolve functional system identified issues or implement new processes to achieve reporting objectives;- Interacting with multiple Business Groups, Markets and Functions and prioritize requests/incidents to complete tasks in a timely manner ensuring deadlines are maintained without interruption to productivity;- Evaluating breaks in Business Continuity Management Support Solution operational / production processes and implements fixes in a fast-paced environment;- Working with management to prioritize business and information needs and design reports and dashboards on their requests;- Participating on BCM project teams and translates business requirements into functional/technical solutions;

· Identify, analyze, and interpret trends or patterns in complex data sets, utilizing a thorough understanding of potential threats to Philips businesses and employees; · Interpreting data, analyzing results by using statistical techniques and related information and make decisions to inform impacted domain(s); · Alignment with impacted domain(s) to coordinate potential disruptive event(s); · Acquiring data from primary or secondary data sources and maintaining databases; · Maintaining data, data collection systems and other related data elements to optimize statistical efficiency and quality to perform Early Warning & Monitoring; · Work with your management to prioritize business and information needs and design reports and dashboards on their request; · Actively Monitor NC4 email box, Early Warning FUSION Site, International SOS notifications and multiple web-based risk portals for potential impact to the organization within established performance indicators; · Actively monitor the EverBridge Dashboard for Lone Worker S.O.S Alarm activation, taking action upon activations within established performance indicators; · Acting as a Early Warning & Monitoring ambassador by ensuring data privacy and security aspects; · Managing and influencing the early warning & monitoring process and area(s) according to VG-40

• Team management, composed of an average of 4 leaders and 16 employees;• Creation and Management of International Partnerships with +10 Countries;• Planning and execution of sales strategies;• Creation and Management of International Marketing Strategies to attract more customers;• Creation of personalized sales pitches, conversion and sales funnel metrics;• Follow-up of experiences according to quality standards and Customer Experience metrics (NPS and Feedback Management);• Quality audit;• Monitoring, analysis and reporting of performance indicators through the creation and maintenance of dashboards and reports.

• Team management, composed of an average of 5 employees;• Management and Innovation of Customer Success processes for 2 different operations.• Weekly monitoring of customer experience through Feedback and NPS forms.• Creation of materials for maintaining the experience, Marketing and Positioning of the programs.• Meetings with consumers and partners to start and end the experience.• Quality audit coordination and delivery.

· Ultimately responsible for the planning, guidance and control of international relations;· prospecting and qualification of international partners;· Ensuring the follow-up, support and fulfillment of goals of international partners;· Analysis of market opportunities for strategies;· Creation of action plans to leverage results;· Innovation in product sales;· Evolution of processes;

- Responsible for analysis of the market and the world scenario for prospecting partners;- Identify business opportunities;- Responsible for performing Inbound & Outbound Marketing;- Promote the diplomatic relationship between commissions from different countries;

Responsible for coordinating and conducting the external and internal training programs of the ECOBÃO community extension project, which aims to teach about the correct disposal of used cooking oil and the production of liquid detergent using this residue.

- Responsible for managing the payroll- Payments and financial pending- Collections and cash flow management.- Debt negotiation- Tax and legal conference