Muringo Nancy Email & Phone Number

Nairobi County, Kenya

•Providing strategic direction and operational oversight to the local team.•Conduct a comprehensive assessment of the local market, competitive landscape, and internal capabilities to identify growth opportunities and formulate a strategic plan.•Collaborate with cross-functional teams to develop and execute business strategies aligned with corporate objectives, driving revenue growth and market expansion.•Led the implementation of key initiatives to improve operational efficiency, streamline processes, and enhance customer satisfaction.•Oversee the development and execution of sales and marketing strategies, resulting in a significant increase in market share and revenue.•Build and motivate high-performing teams by recruiting top talent, providing coaching and mentorship, and fostering a collaborative work environment.•Establish strong relationships with key stakeholders, including clients, partners, and industry associations, to drive business development and strategic partnerships.•Ensure compliance with local laws, regulations, and corporate governance standards, maintaining the organization's reputation and mitigating legal risks.•Monitor financial performance, analyzed budgets, and implemented cost-control measures to drive profitability and financial stability.•Provide regular updates to the executive team and headquarters on country performance, market trends, and key initiatives, ensuring effective communication and alignment.

• Microsoft Licensing Expertise: In-depth knowledge of Microsoft licensing programs, agreements, and options, including Volume Licensing, Software Assurance, and subscription-based licensing models.• Licensing Analysis and Optimisation: Proficient in analysing clients' licensing requirements, assessing licensing usage, and recommending optimisation strategies to maximize cost savings.• Licensing Procurement and Negotiation: Skilled in guiding clients through the license procurement process, negotiating favorable licensing agreements, pricing, and terms.• Compliance and Audit Management: Experience in conducting licensing audits, ensuring clients' adherence to licensing terms and conditions, and developing remediation strategies for compliance gaps.• Vendor Relationship Management: Strong ability to build and maintain positive relationships with Microsoft representatives and authorised resellers, leveraging partnerships to deliver the best outcomes for clients.• Client Consultation and Education: Excellent communication and presentation skills to consult with clients, deliver training sessions, and explain complex licensing concepts in a clear and concise manner.•Analytical and Problem-Solving Abilities: Proven track record in analysing complex licensing scenarios, identifying issues, and proposing effective solutions to ensure compliance and cost optimisation.

1. Client Relationship Management: • Develop and maintain strong relationships with clients, acting as their primary point of contact. • Understand clients' business needs, objectives, and challenges to provide tailored solutions.2. Account Planning and Strategy: • Conduct thorough account assessments to identify growth opportunities and develop strategic account plans. • Develop strategies to upsell and cross-sell products or services to existing clients.3. Contract Negotiation and Management: • Negotiate contracts and pricing terms with clients, ensuring mutually beneficial agreements. • Renew contracts in a timely manner, maximizing client retention and revenue generation.4. Revenue Generation: • Identify opportunities for revenue growth within existing accounts through upselling and cross- selling. • Provide accurate sales forecasts and reports to the management team.5. Customer Support and Issue Resolution: • Serve as an escalation point for client issues and concerns, ensuring prompt and satisfactory resolution. • Collaborate with internal support teams to address technical or operational challenges faced by clients.6. Market Analysis and Competitor Intelligence: • Stay updated on industry trends, market dynamics, and competitors' activities. • Conduct market research to identify new business opportunities, emerging technologies, and potential threats.7. Collaboration and Communication: • Effectively communicate clients' needs, feedback, and challenges to internal teams. • Act as a liaison between clients and the organization, managing expectations and ensuring clear communication channels.8. Continuous Learning and Professional Development: • Stay updated on industry best practices, emerging technologies, and relevant certifications. • Attend industry conferences, webinars, and training programs to enhance skills and knowledge.

Nairobi

• Administered and maintained Office 365 and Dynamics 365 environments, ensuring their availability, reliability, and performance to meet business requirements.• Provisioned and managed user accounts, licenses, and access rights for Office 365 and Dynamics 365, adhering to security policies and compliance standards.• Collaborated with stakeholders to analyze business requirements, recommend appropriate Office 365 and Dynamics 365 solutions, and facilitate seamless migrations or upgrades.• Implemented and configured SharePoint Online, OneDrive for Business, and Teams to enable effective collaboration, document management, and communication within the organization.• Managed Exchange Online, configuring mailboxes, distribution lists, and email security settings to optimize email communication and protect against threats.• Supported Dynamics 365 CRM, including customization, data management, and integration with other systems, to enable efficient sales, marketing, and customer service processes.• Implemented security measures, including multi-factor authentication, data loss prevention, and encryption, to ensure data privacy and protection in accordance with industry standards.• Monitored system performance, identified and resolved issues, and optimized resource utilization to enhance user experience and minimize downtime.• Conducted regular backup and recovery procedures to safeguard critical data and ensure business continuity.• Provided user training and support, addressing inquiries, resolving technical issues, and promoting user adoption and proficiency in Office 365 and Dynamics 365.• Collaborated with IT teams and vendors to troubleshoot complex issues, escalate problems as necessary, and ensure timely resolution.

Nairobi

1. Managing of the SharePoint 2010 • Creating Team Site • Managing Permission • Creating Users and Groups • Migrating from SharePoint 2003 to SharePoint 2010 • Training Users on how to SharePoint 2010 • Migrating Data From shared Folders to SharePoint 2010 • Creating libraries, folders and uploading documents • Creating Surveys