 Managing day-to-day operational activity for the entire IT infrastructure. User administration (setup and maintaining account) Creating & implementing security policies for users of the computer system and network, Password management. System performance tuning. Creating file systems, Installation & configuration of major software used in software industry. Applying operating system updates, patches, and configuration changes. Performing routine audits of systems and software & updating system as soon as new version of OS and application software comes out. Analyzing system logs and identifying potential issues with computer systems Verify that Hardware peripherals are working properly & quickly arrange repair for hardware in occasion of hardware failure. Introducing and integrating new technologies /Software’s into existing environment. Implementing new ERP systems & coordinating with users & vendor for improvement of existing ERP systems. Coordination with Vendor & Finance Team for procurement of IT assets & Spares. Creating backup and recovery policy, administering Daily backup, scheduling backup of applications / database and fileserver. Supporting Network infrastructure consisting of RF, Leased Line & VSAT link (Operation, Performance, and Fault Finding).  Configuration of local / network printer and Troubleshooting network printing problems. Troubleshooting digital device related issues like BlackBerry, I Phone, I pad, Android Devices.  Coordination with Mobile service provider for new connections, change of bill plan & other billing related issues Monitoring the Access control System / CCTV Cameras / DVR & logging call with the AMC provider in case of any fault. Coordination with the EPABX vendor for proper functioning of the business telephone system.  Maintain Asset inventory of desktop, servers and other network devices. Documentation in form of internal wiki

 Manage day-to-day operational activity for the entire IT infrastructure. Handling VIP user & escalated calls. Decrypting OS crashed Hard disk& recovering data from it. Administered backup, scheduled backup of application/ database and fileserver.  Supporting Network infrastructure consisting of RF, Leased Line & VSAT link (Operation, Performance, Fault Finding) Worked on Distributed File System, provided folder access permissions, file screening. Maintain Asset inventory like desktop, servers and other network devices. Managing the Desktop allocation & release with respective the project requirement. Worked on file and print server Configuration & troubleshooting of local & network printer. Installation & configuration of major software used in software industry. LAN Support such as installation and troubleshooting of workstations and laptops as well as solving network related and network printing problems. Scheduling Cisco Telepresence meetings for international video conference through BT Conference Portal & troubleshooting any issues related to it (Using Cisco CTS 3010 & EX-90 devices)  Booking Reliance Bridge for all India Cadbury locations Town hall& open house also separately booking reliance web world for locations that don’t have Polycom devices installed. Working in Remote Support Group. Other digital device related issues like BlackBerry, IPhone, I pad, Android Devices.  Responsible to handle user calls within SLA. Supporting and Conducting Video Conference using Polycom Video Conferencing Equipment. Supporting remotely to engineers on all Location of Cadbury India Ltd.