InfoTech is a multi-disciplinary Technology company with a range of business solutions that are focused on delivery true business values to customers in real time. Services includes private cloud hosting, software as a services Managed services and data recovery services.. Created and deleted users on Windows server and AD sync to Microsoft 365 then managed 200+ users on 365 admin that improved productivity by 50%.. Managed and administer 365 services like Exchange (made sure that… Show more InfoTech is a multi-disciplinary Technology company with a range of business solutions that are focused on delivery true business values to customers in real time. Services includes private cloud hosting, software as a services Managed services and data recovery services.. Created and deleted users on Windows server and AD sync to Microsoft 365 then managed 200+ users on 365 admin that improved productivity by 50%.. Managed and administer 365 services like Exchange (made sure that all 100+ users email IDs are managed). Also made sure that company Microsoft teams policies are put in place.. Assigned and revoked user permissions on SharePoint site to avoid some users to access client’s sensitive information that improves our POPI Act policy by 30%.. Designed and implement networks to client’s 3 sites. Configured routers and switches and VoIP phones. Installed failover internet connections that reduced services downtime by 20%.. Managed Site to Site VPN Tunnel that improves systems and servers uptime to 99%. Patched server and workstations, implemented network security improvements on Meraki Firewall that decreased vulnerability exposure by 20% across all sites. . Resolved complex technical issues for key clients leading to a 15% increase in contract renewal and 20% increase in customer satisfaction ratings. . Trained, supported users and resolved technical issues for 100+ users insuring minimum downtime. . Configured and Updated Onsite Data Gateway for Power Bi services and assisted Data Team with data connections.. Created and deleted users on Microsoft SQL databases. Also assisted users with SQL DB connections. . Managed services on Azure Admin portal like Network Access controls, Virtual machines and Intune and insured 100% availability. . Managed Mimecast Admin portal for email protection, training users on Knowbe4 cybersecurity. That improve user’s cybersecurity awareness by 60% and reduced phishing attempts attacks by 50%. Show less

Linx Digital is an Internet Service Provider based in Capetown with 1000+ clients.. Designed and implemented networks, data cabling to new on boarded clients. Added and deleted clients on Splinx Management System. Upgraded clients internet packages with 100% success rate.. Designed a highly redundant network for shopping malls and residential complex with installation of 80+ switches and routers. . Setup 100+ Ubiquiti Multipoint or Point to Points stations and well managed them… Show more Linx Digital is an Internet Service Provider based in Capetown with 1000+ clients.. Designed and implemented networks, data cabling to new on boarded clients. Added and deleted clients on Splinx Management System. Upgraded clients internet packages with 100% success rate.. Designed a highly redundant network for shopping malls and residential complex with installation of 80+ switches and routers. . Setup 100+ Ubiquiti Multipoint or Point to Points stations and well managed them on UNMS that improves connectivity and reliability by 30%.. Configured and managed Access points for free WiFi at 20+ client’s coffee shops and restaurants. . Managed and configured VoIP PBX and installed VoIP to the clients. Help desk support, resolved clients technical issues remotely with 90% success rate. Called out to fix issues if it required physical attention. Show less

African Unity is an Insurance company with 100+ employees. . Assisted Call Centre agents with Connex One System. Configured microsips that reduced VoIP packet loss to 1%. Carried out a complete revamp of LAN setup enhancing VoIP data throughput and reduced network latency by 30%. Upgraded and maintained computer hardware, put more rams and SSDs. That improved productivity by 50% and made agents to get more clients. . Assisted with building access controls and did security… Show more African Unity is an Insurance company with 100+ employees. . Assisted Call Centre agents with Connex One System. Configured microsips that reduced VoIP packet loss to 1%. Carried out a complete revamp of LAN setup enhancing VoIP data throughput and reduced network latency by 30%. Upgraded and maintained computer hardware, put more rams and SSDs. That improved productivity by 50% and made agents to get more clients. . Assisted with building access controls and did security audits on CCTVs and biometrics. . Setup new computers. Show less

. Upgraded and prepared 30 workstations software and hardware result in improved workflow.. Reviewed and updated IT policies and documentation to insure SOPs were up to date and compliant with new regulations archiving 100% audit readiness. Organized and contacted users training and support sessions for new software leading an organization-wide technology adoption.. Analyzed supplier’s contacts and advised in negations bringing budgets down by 5%.. Everyday system and data… Show more . Upgraded and prepared 30 workstations software and hardware result in improved workflow.. Reviewed and updated IT policies and documentation to insure SOPs were up to date and compliant with new regulations archiving 100% audit readiness. Organized and contacted users training and support sessions for new software leading an organization-wide technology adoption.. Analyzed supplier’s contacts and advised in negations bringing budgets down by 5%.. Everyday system and data Backup resulted in 0% data loss. Show less