Murphy Adrian Anthony Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

1.Handling employee relations & grievance.2. Drafted and issued formal warning letters to employees as part of the disciplinary process.3. Updated warning letters in OPS Database (OPS DB) to ensure the records are stored.4. Write rescinding job offer for the employee who failed the background check.5. Write job abandonment letters for absences without official leave (AWOL) cases. 6. Documentation of important documents, ensuring thorough documentation for future reference.7. Creating a dummy Disciplinary Action Notice (Showcause reply) for training purposes, facilitating a better understanding of disciplinary procedures among staff.8. Handled escalated cases with a focus on swift resolution, minimizing impact on business operations.9. Conducted orientation, providing essential information on employee relations and company policies to ensure a smooth onboarding experience. 10. Provide the status of the cases to ensure transparency and timely resolution.11. Participated in regular meetings related to the tasked projects, Code of conduct (COC) and employee relation issue resolution.12. Handling the Recruitment & Onboarding process, ensuring a seamless experience for new hires.13. Scheduled and confirmed interviews with candidates, facilitating effective communication and organization throughout the hiring process.14. Conduct background checks to selected new hires before issuance of employment letter of offer.15. Created salary approval, ensure compliance with budgetary constraints and organizational policies.16. Exit Interviews & process management, gathering valuable feedback.17. Update the resignation list in the system's daily operation performances and ensure accurate record-keeping.

Federal Territory Of Kuala Lumpur, Malaysia

1. Managed all aspects of the business, including, marketing strategies, customer service and financial record keeping.2. Developed strong entrepreneurial skills, including creativity, problem-solving, time management, and customer relations.

Federal Territory Of Kuala Lumpur, Malaysia

1. Established a successful friendship bracelet business, specializing in handmade bracelets sold online.2. Designed unique bracelet patterns and color combinations, cultivating a signature style that resonates with customers.3. Managed all aspects of the business, including inventory management, marketing strategies, customer service and financial record keeping.4. Successfully grew the business from a hobby into a profitable side venture.5. Developed strong entrepreneurial skills, including creativity, problem-solving, time management, and customer relations.

Federal Territory Of Kuala Lumpur, Malaysia

1. Handled Inbound and Outbound Calls. Managed high volume of patient calls, addressing inquiries related to appointments, procedures, and general health information. 2. Scheduled and rescheduled patient appointments efficiently, ensuring optimal use of medical staff time and resources. 3. Acted as a vital communication link between patients, medical staff, and administrative personnel, facilitating seamless information flow.4. Collect feedback through surveys to assess patient satisfaction and identify areas for improvement.Key Client:IHH HEALTHCARE (Gleneagles Johor and Sarawak)

Federal Territory Of Kuala Lumpur, Malaysia

1. Conceptualized and launched a unique line of healthy snacks such as kuih gunting, Murukku, Indian Candy and Indian snacks.2. Developed and implemented effective marketing strategies, including social media campaigns, and advertising.3. Managed all aspects of the business, including product development, production, and distribution, ensuring consistent quality and timely delivery.4. Continuously monitored market trends and customer preferences, adapting the product line to meet evolving demands.5. Developed a seasonal festival menu featuring unique snacks.6. Implemented efficient inventory management and cost-control measures, optimizing profitability and cash flow while maintaining a lean and agile business model.7. Conducted feedback to identify trends and customer preferences in the snacks industry.

Federal Territory Of Kuala Lumpur, Malaysia

1. Handling Inbound and Outbound Calls to ensure a professional and courteous interaction and maintain strong vendor relationships.2. Send emails to vendors regarding lost or missing items, providing detailed descriptions and any relevant order information to facilitate resolution.3. Monitor and analyse the number of orders listed on the vendor page, ensuring accuracy and completeness and utilize call interactions to gather insights and feedback from vendors regarding order discrepancies or issues.4. Input and organize information related to vendor challenges and order issues in Excel spreadsheets5. Review and adjust billing for wastage products on the vendor page as necessary, ensuring accuracy and compliance with agreements.

Federal Territory Of Kuala Lumpur, Malaysia

1. Arranged books and inventory using a coding system to enhance organization and retrieval efficiency.2. Assisted customers in selecting and purchasing books, providing exceptional service to enhance the shopping experience.3. Handled incoming orders via phone, providing excellent customer service and support.4. Faxed order details to partners, ensuring timely processing and delivery of products.Packaged orders according to detailed lists, maintaining high standards of accuracy and quality.